Service Delivery Trainer

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Confer with Lead Trainer, Service Delivery leadership, and subject matter experts to identify Payroll (US/Global) development needs and priorities • Design and develop training curricula, course materials, and learning assets using instructional design best practices • Set up and maintain Workday training environments for realistic hands-on practice without disrupting live production data • Lead virtual instructor-led training sessions for payroll processors, specialists, and seasonal employees • Incorporate microlearning where appropriate • Assess training effectiveness through surveys and knowledge checks • Coordinate training schedules, registrations, and invitations throughout the contract • Maintain training records and rosters • Hand off documentation at contract end

🎯 Requirements

• 3+ years specializing in Workday Payroll training or system administration • Deep understanding of Workday business processes (BPs), security groups, and reporting structures related to payroll • Experience with gross-to-net calculations, tax compliance, year-end processing, wage garnishments, and multi-state/global payroll compliance • Ability to acclimate quickly to a new tenant, team, and payroll policy set within a compressed contract timeline • Ability to manage multiple training deliverables independently with limited guidance and minimal ramp-up support • Excellent public speaking, facilitation, and written communication skills • Patience with non-technical learners • Workday Pro (Payroll or HCM) preferred • Certified Payroll Professional (CPP) preferred

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration • Recognition/reward for innovative thinking and hard work