Director of Professional Services

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $135k - $160k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Onflo

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2017

Onflo is currently a parked/placeholder web domain that displays a loading message and CSS assets; there is no product, service, or company information shown on the provided page. Based on the supplied content, Onflo appears to be inactive or not yet launched and does not disclose any business model, industry focus, or offerings.

📋 Description

• Lead the Professional Services function end to end • Lead approximately ten people across two layers, including four direct reports: three Implementation Managers and the Manager of Professional Services • Own delivery quality across implementation and ongoing solutioning engagements • Own client care outcomes against service levels through the Manager of Professional Services • Drive post-implementation adoption so districts realize the value purchased • Plan resources and capacity across the function • Develop and maintain the methodology, templates, and standards used by the team • Own commercial performance, including scoping, pricing, and margin, with the VP and Finance • Serve as the senior escalation point above the Implementation Manager and Manager levels • Coach and develop direct reports • Modernize existing processes and build undocumented processes while delivery work continues and districts go live

🎯 Requirements

• 7 to 12 years of professional experience • 5 to 8 years managing people directly • Personal ownership of a large-scale, multi-department rollout from kickoff through steady state, vendor-side or district-side • Experience building a process, playbook, or operational framework where none existed • Experience recovering something genuinely at risk of failing • Repeatable approach to making a new system stick past go-live, with a metric you moved • Ownership of operating metrics for a managed team, including acting when one went the wrong way • Working knowledge of K-12 systems, single sign-on, student information systems, and data provisioning • Strong communication and stakeholder management, including with Sales and Finance • Ability to travel 10% to 25% for internal meetings, conferences, industry events, and occasional on-site district work • Background check required at offer • Employment eligibility verification through E-Verify • K-12 or EdTech vendor-side experience is a plus, not a requirement

🏖️ Benefits

• Discretionary annual bonus • Fully remote work within the United States • Core operating hours of 9 a.m. to 5 p.m. Eastern • Equal opportunity employer committed to building a diverse team