Associate, Commercial SBC

Job not on LinkedIn

🔥 2 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $50k - $66k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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International Luxury Hotel Association

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📋 Description

• Provide quality collection and property surveillance activities for commercial real estate loans • Support Portfolio Managers with borrower research requests, covenant monitoring, and delinquency resolution • Serve as the initial point of contact for incoming calls related to the commercial loan portfolio • Participate in outgoing call campaigns for delinquency resolution, document collection, and property surveillance • Contact delinquent customers, assist with repayment options, conduct financial interviews, and document payment delinquency reasons • Inquire about FEMA-declared disaster impacts • Support surveillance activities including tax, insurance, escrow analysis, suspense monitoring, and task management • Identify and escalate significant property issues and complex servicing matters • Respond to borrower inquiries regarding payments, billing, escrow, reserves, insurance documentation, and taxes • Review loan documents, servicing records, and account history to determine servicing requirements • Process routine servicing transactions, including ACH updates, borrower contact changes, billing statement requests, and account maintenance • Coordinate with internal departments to resolve servicing issues • Maintain accurate loan information and servicing records in servicing systems • Monitor receipt of insurance certificates, tax documentation, and borrower correspondence • Work within a phone queue system and proactively complete assignments from daily reports • Adhere to investor servicing guidelines and internal policies and procedures • Report to a Team Lead as an individual contributor

🎯 Requirements

• College degree preferred • Experience working in a call center or other high volume customer facing position • Knowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs • Bilingual (English and Spanish) is considered a plus • High attention to detail • Ability to handle large volumes of data effectively • Ability to adapt quickly to various requests from multiple sources • Ability to prioritize multiple, simultaneous incoming requests • Ability to perform complex calculations using calculators and systems • Ability to reason and exercise sound judgment • Ability to handle sensitive and confidential information appropriately • Outstanding verbal, written, and listening skills • Must pass the Company’s Background Screening process prior to beginning employment • May be required to pass client-specific background checks or Federal/State licensing requirements, if applicable

🏖️ Benefits

• Quarterly bonus based on performance • Medical, dental and vision coverage • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Programs for mental, physical and financial wellness • Equal employment opportunity and accommodation support

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