Key Account Manager

Job not on LinkedIn

🔥 38 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ontinue

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Ontinue is a cybersecurity company that specializes in providing managed detection and response (MDR) services. Their AI-powered ION MXDR platform, combined with a 24/7 cyber defense center, delivers comprehensive security solutions tailored to individual organizational needs. Ontinue offers additional services such as managed vulnerability mitigation, IoT security, and incident response. They are particularly known for their expertise with Microsoft security solutions, offering consulting services to help clients maximize their Microsoft security capabilities. Ontinue serves multiple industries including financial services, healthcare, and high tech, and prides itself on its proactive, tailored, and transparent security approach.

📋 Description

• Own and grow strategic customer accounts as the primary point of contact • Develop and execute strategic account plans aligned with customer objectives and Ontinue's growth strategy • Drive account growth and revenue through upsell and cross-sell opportunities across SOC, MXDR, advisory, and professional services offerings • Build executive relationships within customer organizations • Lead QBRs, service reviews, and executive business reviews • Own commercial relationships, including renewals, expansions, proposals, negotiations, pipeline management, and sales forecasting • Proactively manage account health, risks, and customer satisfaction • Act as the customer's advocate within Ontinue and translate feedback into actionable requirements • Partner with delivery, Cyber Advisors, Security Operations, and technical teams to ensure successful onboarding, adoption, service delivery, and measurable security outcomes • Serve as a trusted strategic partner and advisor to customers • Identify opportunities to expand value and align Ontinue solutions with customer needs • Maintain knowledge of Ontinue's MXDR services, Microsoft security ecosystem, cybersecurity trends, and competitive offerings • Collaborate with Microsoft, channel partners, sales, and marketing to develop account strategies and generate opportunities

🎯 Requirements

• Strong background in sales, account management, and customer success • Deep understanding of Microsoft security solutions and managed security services • Experience managing and growing strategic customer accounts • Knowledge of Ontinue's MXDR services and the Microsoft security ecosystem, including Defender, Sentinel, Entra ID, Intune, Purview, and Azure Security • Knowledge of cybersecurity trends and competitive offerings • Ability to manage renewals, expansions, proposals, negotiations, pipeline management, and sales forecasting • Ability to manage account health, risks, and customer satisfaction • Ability to collaborate with delivery, Cyber Advisors, Security Operations, technical teams, Microsoft, channel partners, sales, and marketing

🏖️ Benefits

• Competitive salary • Great benefits • Access to management training • Access to Microsoft training • Diversity and inclusion in the workplace