Strategic Account Manager

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OnTrac

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1986

📦 Logistics

🚗 Transport

🛍️ eCommerce

Logistics • Transport • eCommerce

OnTrac is a regional parcel delivery and logistics company operating an alternative carrier network focused on e-commerce and residential delivery across the United States. It provides 7-day/week ground services (OnTrac Ground, Ground Essentials), an upcoming coast-to-coast 2–3 day OnTrac Express service, and custom logistics solutions for B2B and critical deliveries (including healthcare/pharma and aircraft-on-ground repair). OnTrac also runs partner programs (FasTrac), supports independent drivers and regional service providers, and emphasizes faster, lower-cost ground delivery options for retailers and DTC brands along with community impact initiatives.

📋 Description

• Support OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery • Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments • Manage day-to-day account operations and resolve customer needs promptly • Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy • Prepare and deliver business reviews and presentations highlighting performance and growth opportunities • Represent OnTrac at industry events, trade shows, and customer meetings • Use internal tools and best practices for account planning, performance tracking, and customer engagement

🎯 Requirements

• Bachelor’s degree or equivalent experience • 6–10 years of experience in account management, sales, or customer success • Mandarin speaking, written and verbal • Strong organizational, communication, and relationship-building skills • Ability to travel up to 30–40% • Customer-focused approach and commitment to exceptional service • Ability to communicate clearly across cultures and teams • Proactive, organized, and able to manage multiple priorities with minimal oversight • Strategic mindset and strong business acumen • Ability to use data and internal tools for account planning and performance tracking

🏖️ Benefits

• Competitive individual and group benefits • Medical, Dental, and Vision insurance • Paid Time Off including Holiday pay • 401(k) with company match • Safe and clean work environment