Data Migration / Integrations Specialist

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Logo of Opendate

Opendate

11 - 50 employees

Founded 2020

☁️ SaaS

🤝 B2B

SaaS • B2B

Opendate is a software platform that unifies ticketing, booking, marketing, and venue operations for independent music venues, performing arts organizations, and attractions. The platform provides tools to create and sell general admission and reserved seating tickets, manage calendars and inbound artists, handle settlements and advances, and run box-office/point-of-sale operations. It includes an intelligent fan CRM, automated email and SMS marketing, branded websites and embeds, social media tools, fraud protection, API access, and real-time dashboards and reporting to help venues streamline workflows, increase ticket revenue, and replace multiple point tools with one connected system.

📋 Description

• Own customer data migration projects from kickoff through QA and launch. • Review customer exports from legacy ticketing, CRM, POS, and marketing systems. • Clean, normalize, and map data into Opendate’s structure. • Import and validate records such as events and recurring events, ticket types and pricing, customers, fans, and contacts, orders, donations, and transaction history, marketing opt-ins and audience segments, holds, comps, guest lists, and venue-specific notes. • Build repeatable migration checklists, QA processes, and rollback plans. • Identify data inconsistencies before they become customer-facing issues. • Partner with customer success and implementation teams to ensure customers understand what was imported, where it lives, and how to use it. • Help configure, monitor, and troubleshoot integrations across Opendate’s ecosystem. • Support integrations involving systems such as POS, marketing tools, CRM platforms, calendars, reporting tools, SMS/email tools, advertising pixels, and distribution partners. • Investigate sync failures, missing records, duplicate records, broken mappings, stale data, and API/webhook issues. • Run and validate approved scripts, imports, backfills, and data correction workflows. • Maintain a high bar for data accuracy, customer communication, and operational safety.

🎯 Requirements

• 2+ years of experience in data operations, technical implementation, integrations support, customer onboarding, solutions engineering, technical support, or a similar role. • Strong comfort working with spreadsheets, CSVs, exports, messy customer data, and structured records. • Ability to investigate technical issues across APIs, logs, dashboards, admin tools, and customer reports. • Strong attention to detail and comfort validating large sets of data. • Clear written communication and strong ownership of follow-through. • Ability to work with both technical and non-technical stakeholders. • Comfort operating in a fast-moving startup environment where priorities can shift quickly. • Strong judgment around production data, customer impact, and when to escalate.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities • Wellness programs

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