Parent Support Specialist – Customer Service

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +26 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpenEd.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

👥 B2C

Education • B2C

OpenEd. co is a provider of free, state-based homeschooling programs and resources for families. The site offers courses, clubs, cohorts, enrollment guidance, newsletters, and community support to help parents run flexible, at-home education; it emphasizes being widely recommended by homeschool families and operates across multiple U. S. states. Materials and enrollment appear focused on K–12 homeschool support delivered directly to families online (courses, clubs, resources, and informational guides).

📋 Description

• Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums • Answer questions about children’s educational programs • Use OpenEd’s help ticketing system to triage and respond to parent requests • Maintain accurate records, document frequently asked questions, and update databases • Advise parents/guardians on education program schedules tailored to each child • Participate in Parent Support team meetings • Coordinate consistent, up-to-date information across channels • Liaise with team leads and partner schools on complex situations • Manage the intervention process and assist families with program requirements • Administer or assist with daily Q&A and Parent Information Sessions • Plan or assist with community events • Proactively identify parent issues and develop strategic solutions

🎯 Requirements

• Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone • Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc. • Access to a smartphone, high-speed internet, computer, webcam, and headset • Hands-on experience managing tickets or customer interactions in a CRM (HubSpot, Intercom, Zendesk, or similar) is a plus • Associate’s degree from an accredited college or university; or related advanced learning experiences • 1-3 years of customer service experience, account management, or marketing • Must be eligible to work in the U.S. • Detail-oriented, kind, personable, conversational, helpful, highly organized, and patient • Exceptional verbal and written communication skills • Aptitude to become a program expert • Comfort engaging directly with families, problem-solving in real time, and refining processes • Strong understanding of individualized learning and ability to thrive in a fast-paced environment