Account Coordinator, Repo Team

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Maintain excellent customer service and telephone support for internal and external customers • Identify issues, facilitate solutions, escalate as needed, and follow up to confirm resolution • Review and manually report incoming recoveries received within the internal queue • Follow up on fee approvals with clients so recovery vendors can actively run accounts • Follow up on voluntary assignments to ensure recovery vendors have everything needed to secure vehicles • Confirm vehicle liens with clients at recovery vendors’ request to avoid wrongful repossessions • Review and process recoveries and handle additional client requests related to recovery operations • Monitor and process accounts in internal system queues as directed • Act as liaison between clients and recovery agents • Use internal operating systems, Google applications, third-party vendor systems, and integration partner systems • Maintain high accuracy and productivity in daily activities • Perform other duties as directed by PAR Management

🎯 Requirements

• High School Diploma or equivalent is required • Bachelor’s degree preferred • Previous customer service, recovery, collections, or remarketing experience preferred • Excellent organizational and communication skills • Ability to communicate verbally and effectively in writing • Competent office skills • Daily use of Google applications such as Gmail, Docs, and Sheets • Implement and assure adherence to company policies and procedures • Demonstrate commitment to stated values and business ethics • Exhibit professional excellence and consistently work as a teammate

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement