Client Operations Specialist

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏪 Marketplace

🤝 B2B

💰 $10M Venture Round - OPENLANE on 2008-12

Automotive • Marketplace • B2B

OPENLANE is a company that builds and operates digital wholesale marketplaces and end-to-end services for used vehicles. It operates national and regional marketplaces across the US, Canada and Europe, provides technology platforms (auction simulcast, remarketing, inventory/inspection and vehicle data/pricing tools), and offers finance and ancillary services (floorplan/inventory financing, shipping, recovery and title/remarketing services) targeted primarily at dealers, lenders and commercial vehicle customers. The company positions itself as a B2B wholesale automotive marketplace and service provider.

📋 Description

• Serve as the primary point of contact for clients, managing onboarding, account setup, ongoing communications, inbound inquiries, and client notes. • Build strong client relationships by providing expert guidance on LaneLink’s processes, services, and best practices. • Review, process, and audit remarketing timelines and operational deliverables to ensure compliance with established SLAs. • Monitor and manage inventory and account activity across AutoIMS, LaneLink, and third-party platforms. • Investigate and resolve client concerns by partnering with internal departments and external stakeholders. • Analyze operational trends, identify process inefficiencies, and recommend proactive solutions to improve the client experience. • Prepare and maintain detailed operational reports, including inventory reconciliations, clear date audits, performance metrics, and trend analyses. • Act as a technical resource for both clients and internal teams, assisting with escalations and complex operational issues. • Support training initiatives by sharing knowledge, best practices, and operational expertise across the organization. • Maintain high standards of quality, accuracy, and productivity in all aspects of daily work. • Represent LaneLink as a brand ambassador and embody the company’s mission, values, and commitment to service excellence. • Contribute to special projects and additional responsibilities as assigned by leadership.

🎯 Requirements

• High School Diploma or GED. • 3-5 years of experience in wholesale automotive remarketing and/or auto auction operations. • 1-3 years of customer service experience with a proven track record of maintaining strong customer relationships. • Strong communication and interpersonal skills. • Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail. • Strong analytical and problem-solving skills with the ability to identify trends and provide actionable recommendations. • Experience working with AutoIMS and proficiency with Google Workspace and Microsoft Excel. • Proven ability to collaborate cross-functionally and effectively resolve operational issues and client escalations. • Commitment to delivering exceptional customer service and maintaining quality standards. • Ability to work overtime as needed to support business demands. • Bachelor’s degree is listed as nice to have, not required. • Advanced proficiency in AutoIMS, Microsoft Excel, and Google Workspace is nice to have. • Previous experience in operational leadership, project management, or process improvement initiatives is nice to have. • Experience developing reports, dashboards, and operational performance metrics is nice to have. • Experience training team members and serving as a subject matter expert is nice to have. • Demonstrated success driving operational efficiencies and improving customer experience through process enhancements is nice to have.

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement