Vendor Relations Coordinator

🕒 October 16

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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OPENLANE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

📣 Marketing

💰 $10M Venture Round on 2008-12

Logistics • Consulting • Marketing

OPENLANE is a company that builds digital marketplaces for used vehicles, catering to regions such as the US, Canada, and Europe. They provide a range of services including finance floorplan and inventory financing solutions, technology platforms that drive results, and comprehensive end-to-end solutions to support automotive businesses. Notable brands include OPENLANE US, Canada’s largest digital wholesale marketplace for used vehicles, and OPENLANE Europe, a leading digital platform in Europe and the UK. OPENLANE also offers solutions like Velocicast for wholesale and retail auctions, autoniq for vehicle history evaluation, AutoVIN for vehicle inspections, and CarsArrive for vehicle shipping services. They support independent dealers with financing and provide various automotive services including high-tech locksmith solutions, recovery management, and compliance services.

📋 Description

• Provide exceptional service to recovery vendors • Navigate complex situations and build strong partner relationships • Act as a bridge between client teams and recovery partners • Monitor and process all account transactions within internal queue systems • Serve as a direct liaison between client teams and recovery vendors to resolve operational inquiries • Perform audits on recovery vendors to ensure they meet established standards • Drive positivity and constructive solutions in vendor interactions • Train and assist the Vendor Relations Manager in answering operational questions from coordinators • Adapt to new tasks, assignments, and evolving business needs • Complete queue processing consistently and vendor audits timely • Communicate efficiently across channels • Collaborate daily with the Vendor Relations Manager, recovery vendors, client teams, operations staff, and peer coordinators

🎯 Requirements

• High School Diploma or GED • 1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention • Proficiency with computers and Microsoft products, specifically Excel and Outlook • Core knowledge of internal queue systems and transaction management protocols • Knowledge of vendor auditing processes and quality assurance standards • Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions • Expertise in dispute resolution, complaint handling, and customer retention methodologies • High-volume written and verbal communication techniques • Cross-functional liaison skills between internal client teams and external vendors • Familiarity with internal queue systems and transactional software • Strong organization, time management, patience, and assertiveness • Ability to work overtime as required by management

🏖️ Benefits

• Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement

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