Medical Operations Specialist

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Monitor and support provider adherence to schedules, workflows, and operational expectations. • Provide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care. • Maintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed. • Serve as a primary operational point of contact for providers regarding workflows, processes, and expectations. • Address provider questions or concerns in a timely, professional, and supportive manner. • Track and support reporting on key operational and performance indicators (KPIs). • Identify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate. • Support day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs. • Collaborate with Workforce Management to help align provider schedules with patient demand and service goals. • Work closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers. • Maintain accurate documentation of provider communications, escalations, and resolution outcomes. • Participate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support. • Other duties as assigned.

🎯 Requirements

• 1–3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred). • Bachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience. • Highly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population. • Clear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset. • Proficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk). • Familiarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus. • Able to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams. • Comfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more