Provider Experience Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Serve as the primary point of contact for providers throughout onboarding and their early weeks • Build trust and ensure a positive provider experience • Coordinate onboarding logistics, including scheduling and rescheduling sessions • Maintain provider progress from offer acceptance through initial clinical shifts • Confirm system access, credentialing, and clinical readiness before first shifts • Conduct weekly check-ins during the first 4–6 weeks • Answer questions and proactively address provider concerns • Partner with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues • Facilitate and track provider cross-training opportunities • Collect and analyze provider feedback from surveys and direct interactions • Identify process gaps, recommend improvements, and escalate concerns as appropriate • Maintain accurate documentation of provider progress, communications, and onboarding milestones • Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight • Provide guidance and support to junior team members as needed • Perform other duties as assigned

🎯 Requirements

• 2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred) • Strong communication and interpersonal skills with the ability to build trust and rapport quickly • Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously • Confidence facilitating live sessions and leading group discussions • Demonstrated ability to handle complex or non-routine issues and drive resolution independently • Skill at identifying patterns, surfacing insights, and recommending process improvements • Passion for improving the provider experience and delivering high-quality support • Ability to work remotely in the United States • Visa sponsorship may be required now or in the future; applicants must disclose this requirement

🏖️ Benefits

• Relatively flat organizational structure • Autonomy, Competence and Belonging-focused work environment • Remote work arrangement