Senior Site Reliability Engineer – Systems Engineer III

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $170k - $180k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Ophelia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Ophelia is a telehealth provider that delivers medication-assisted treatment (primarily Suboxone / buprenorphine+naloxone) and ongoing clinical and peer support for people with opioid use disorder through online visits and a dedicated care team. The service emphasizes rapid, confidential, and affordable at-home treatment with insurance coverage (including Medicaid) and pharmacy prescriptions, plus partnerships with health systems and insurers for referrals and care coordination.

📋 Description

• Own reliability, availability, and performance of Ophelia's GCP platform • Define and operationalize SLOs and SLIs and drive improvements to endpoint latency, Cloud Run cold starts, and time to recovery • Own disaster recovery posture, including Firestore backup and restore testing, recovery point and recovery time objectives, and multi-region resilience • Extend GCP Cloud Operations with log-based metrics, alerting policies, and dashboards • Move alerting from Slack into PagerDuty and mature incident categorization, escalation paths, and AI-assisted level-one triage • Participate in the on-call rotation and lead incident response • Expand Terraform infrastructure as code across GCP configuration • Improve the GitHub Actions CI/CD pipeline for safer, faster deployments • Partner with the head of IT on IAM hardening, secrets management, audit logging, and HIPAA/SOC 2 infrastructure controls • Level up engineers' GCP and DevOps skills through presentations, documentation, runbooks, pairing, and code review • Bring reliability recommendations to new features and share reusable AI skills and automation • Drive projects from inception to impact with autonomy and proactive communication

🎯 Requirements

• 5+ years experience in engineering, including 3+ in a cloud infrastructure, DevOps, or SRE-focused role • Expert-level, hands-on GCP fluency, including serverless compute (e.g., Cloud Run), Cloud Operations (Logging, Monitoring, alerting), IAM, and Firebase/Firestore • Terraform fluency is strongly preferred • Expert in at least one language used for infrastructure automation (e.g., Python) and strong in shell scripting • Comfortable reading and debugging TypeScript/Node • SQL for BigQuery and Log Analytics is a plus • Production operations experience, including participating in on-call, leading incident response, writing postmortems, and defining SLOs in keeping with Google SRE practice • Quantitative fluency applied to production systems, including percentiles, tail latency, SLO and error-budget math, burn-rate alerting, time series, and histograms • Ability to own complex, ambiguous projects end-to-end with technical and non-technical stakeholders • Clear and proactive communication; habit of writing runbooks, postmortems, and design docs and pairing • Daily, hands-on use of AI tools in engineering work and experience building automation with them • Passion for Ophelia's mission is preferred • Background in a regulated industry, ideally healthcare, and hands-on HIPAA or SOC 2 infrastructure controls experience are preferred

🏖️ Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure • 10 company holidays • Work From Home Stipend • 401k Contribution Platform • Life insurance • Short and long term disability • Financial wellness • Virtual primary care

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