Customer Service Representative

🔥 0 minutes ago

🌽 Illinois, Ohio – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote

💵 $16 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Option Care Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1987

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Option Care Health is a leading national provider of infusion therapy services in the United States. The company offers treatment for a variety of acute and chronic conditions including neurological disorders, bleeding disorders, women's health issues, and heart failure. With over 170 nationwide infusion suite locations, Option Care Health collaborates with healthcare providers, pharmaceutical manufacturers, insurance providers, and health systems to deliver seamless and comprehensive care. Their services include IV antibiotics, nutrition support, immunoglobulin, and specialized therapies, with a strong commitment to patient care and quality outcomes. Option Care Health is in-network with all major health plans and is recognized for its high standards of care and patient support.

📋 Description

• Provide 24-hour support to pharmacy and ambulatory infusion suite locations across the country • Triage urgent clinical calls from patients, caregivers, and referral sources to appropriate on-call clinicians and pharmacy staff • Make follow-up calls until caller needs are resolved • Document calls thoroughly and accurately in the electronic medical record • Support data entry and management of new patient referrals for several locations • Ensure timely responses to referral sources and efficient communication with local Patient Registration teams • Meet standardized performance metrics for calls and referrals • Communicate coordination-of-care information with team members, patients/caregivers, referral sources, and home health agencies • Maintain organized file systems for document tracking and patient management/follow-up • Ensure compliance with applicable laws, accrediting requirements, and company policies • Maintain confidentiality of patient information • Complete assigned projects and required training • Perform other duties as assigned

🎯 Requirements

• High school graduate or GED required • At least one year of previous call center experience • Proficiency with Microsoft Office Suite • Keyboarding skills • Strong interpersonal and communication skills • Ability to work cooperatively and effectively with branch departments and department team members • Ability to promote a compassionate, caring, customer service-oriented culture • Knowledge of computerized information systems • Dedicated, quiet, distraction-free workspace where patient information and calls can remain secure and private • Ability to read, analyze, and interpret information appropriate to assigned duties • Ability to operate information systems, follow policy, complete required forms, and prepare reports • Ability to present information effectively and respond to questions from referral sources, managers, patients, employees, payers, and the general public • Ability to calculate figures and amounts such as supply quantities • Ability to define problems, collect data, establish facts, and draw valid conclusions • Associate’s or Bachelor’s Degree preferred • Three years of related healthcare experience preferred

🏖️ Benefits

• Medical, Dental, & Vision Insurance • Paid Time off • Bonding Time Off • 401K Retirement Savings Plan with Company Match • HSA Company Match • Flexible Spending Accounts • Tuition Reimbursement • myFlexPay • Family Support • Mental Health Services • Company Paid Life Insurance • Award/Recognition Programs