Client Success Manager

🔥 22 minutes ago

🐊 Florida, Kansas, +2 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Brief new clients on operational execution and expected outcomes • Lead technical and tactical discussions about operational activities related to cyber threat actor operations • Provide technical and product support for managed services • Provide client product knowledge and support to encourage renewals • Onboard new clients and communicate expected and excluded outcomes based on the requested service • Own, develop, and support key process indicators for client satisfaction • Measure client satisfaction KPIs repeatedly • Work across Optiv MSS Technical Teams, at the direction of the VCISOs, to facilitate corrective actions addressing tactical and systemic client satisfaction issues • Articulate complex technical outcomes clearly to technical and non-technical clients

🎯 Requirements

• Four-year degree in Cyber Security, Computer Science, Information Systems, or a related degree • Knowledge of various SIEM tools, including Splunk, LogRhythm, and QRadar • Knowledge of the MITRE ATT&CK Framework • Security+ or equivalent cybersecurity certification • Comfortable and knowledgeable using Copilot for all Microsoft Office products • Knowledge and experience creating AI agents • Current knowledge of client success practices, security threats, solutions, security tools, network technologies, and procedures • Strong presentation and verbal communication skills • Process-oriented with strong attention to detail, appropriate urgency, and organizational skills • High degree of initiative, motivation, and problem-solving skills • Ability to translate complex technical concepts into business risk and desired outcomes • Experience with cyber threat actor techniques, tactics, and procedures • Experience with CRM software such as Salesforce and ServiceNow • Experience working with C-Suite executives, VPs, or Directors • Ability to build and nurture trusted relationships with clients and internally

🏖️ Benefits

• Work/life balance • Professional training resources • Volunteer Opportunities • The ability and technology necessary to productively work remotely/from home (where applicable) • Employee Resource Groups • Creative problem-solving and the ability to tackle unique, complex projects