Order Management Specialist

Job not on LinkedIn

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

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Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Review and validate incoming sales orders against customer purchase orders, OEM/Distributor cost quotes, and applicable contract terms and conditions • Ensure orders comply with relevant FAR/DFARS clauses and contract-specific requirements prior to activation • Perform quality assurance checks on pricing, part numbers, quantities, and contract references • Activate validated sales orders according to established sales operations procedures • Partner with Sales and Inside Sales teams to identify, research, and reconcile order discrepancies • Serve as a point of contact for order-related questions and escalate complex issues as needed • Track order fulfillment status after purchase orders are submitted to distributors/OEMs • Ensure customers receive proof of delivery/shipment, license keys, and other deliverables • Upload and maintain proof of delivery and related documentation in Salesforce • Help maintain current, streamlined, and consistently followed SOPs and order management processes • Recommend improvements to order accuracy, cycle time, and compliance • Provide after-hours support during peak periods, including end of month, end of quarter, and federal fiscal year end

🎯 Requirements

• High School Diploma or Equivalent Experience • 0-2 years of experience in order management, sales operations, procurement, contract administration, or a related field • Strong attention to detail and a commitment to accuracy and data integrity • Ability to work collaboratively across sales, operations, and finance teams • Strong written and verbal communication skills • Proficiency with Microsoft Office (Excel, Outlook, Word) • Exposure to or basic understanding of FAR/DFARS and federal contract terms and conditions • Experience with Salesforce (SF) or a comparable CRM/order management system • Familiarity with OEM/Distributor quoting and procurement processes within the IT or cybersecurity reseller environment • Interest in growing a career in sales operations or contract management

🏖️ Benefits

• Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer opportunities through “Optiv Chips In” • Ability and technology necessary to productively work remotely/from home (where applicable)