Patient Access Coordinator

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🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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OrthoVirginia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

⚽ Sports

Healthcare • Wellness • Sports

OrthoVirginia is a multi-location orthopedic practice in Virginia that provides comprehensive musculoskeletal care, including orthopedic surgery, outpatient joint replacement, sports medicine, physical therapy, urgent care for orthopedic injuries, imaging, and telemedicine. With more than 160 physicians across 38 locations, OrthoVirginia offers integrated services such as on-site therapy, outpatient surgery centers, orthopedic urgent care, patient portals (MyChart), and community sports medicine partnerships to support recovery and active lifestyles.

📋 Description

• Manage telephone calls and patient inquiries via mail or fax • Return patient phone concierge, website, MyChart, and CIH appointment requests in a timely manner • Answer phones appropriately and professionally while providing excellent customer service • Clarify caller information and determine the best course of action to meet customer needs • Communicate effectively with physicians, patients, and other professionals • Schedule patient appointments according to internal guidelines and physician scheduling protocols • Collect and accurately enter patient demographics • Verify insurance information and plan participation • Verify information needed before office visits, including prior physicians and available X-rays • Direct medical inquiries to appropriate resources • Send appointment reminder cards or patient packets when requested • Assist with Epic Work Queues as assigned • Perform other duties as assigned

🎯 Requirements

• Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers • Demonstrated ability to make sound judgements • Dependable and able to arrive at work on time • Willingness to adhere to company expectations and policies regarding professional work environment and customer support • Professional integrity; honest, reliable and respectful • Proven team player and willingness to work in a fast-paced team environment • Excellent listening and communication skills • Positive outlook and pride in work • Participation in e-Verify

🏖️ Benefits

• Full-time and part-time opportunities • Collaborative, team-oriented environment