Bilingual Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Oscar

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏗️ Construction

🏥 Healthcare

💰 $140M Private Equity Round on 2020-12

Consulting • Construction • Healthcare

Oscar is a world-class specialist STEM recruitment agency that provides industry-leading talent solutions. The company operates across six brands, connecting top talent with companies in various sectors including technology, construction, life sciences, and renewable energy. With offices across the globe, Oscar is recognized as a top-five company to work for and is committed to delivering excellence in staffing services.

📋 Description

• Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs • Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations • Form working relationships with all partners • Identify issues through established escalation pathways to support the leadership team • Monitor and track assigned work-in-progress issues • Escalate and resolve issues to ensure appropriate turnaround times • Participate in process improvement projects • Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) • Comply with all applicable laws and regulations • Perform other duties as assigned • Report to the Concierge Operations Manager

🎯 Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking • 1+ years of experience in a high-volume or customer-focused setting • 6+ months of healthcare experience • High school diploma or GED • Strong quantitative or analytical skills focused on solving problems • Experience manipulating and entering accurate data • Advanced Google Suite or Microsoft Office capabilities

🏖️ Benefits

• Additional $1.00 per hour upon successful completion of the bilingual assessment • Employee benefits • Monthly vacation accrual at a rate of 15 days per year • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Paid sick time • Paid parental leave • 401(k) plan participation • Life and disability insurance • Paid wellness time and reimbursements • Remote work from a home office • Occasional team meetings and company events