ServiceNow CMDB Senior Manager – Architect

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Otis Elevator Co.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1853

🚗 Transport

🏢 Enterprise

Transport • Enterprise

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

📋 Description

• Own and manage the Configuration Management Database (CMDB) strategy and roadmap • Ensure data integrity, completeness, and accuracy across all CI classes • Govern CI class models, relationships, and data sources • Define and enforce CI naming conventions, lifecycle states, and data policies • Work closely with Discovery and Integration teams to automate data population • Align CMDB structure with CSDM and service modeling best practices • Lead CMDB governance processes, standards, and operational controls across the platform • Establish and maintain CMDB governance councils, policies, and data stewardship practices • Drive CMDB maturity initiatives, including health dashboards, KPI reporting, and continuous improvement programs • Define governance processes for onboarding new CI classes, integrations, and data sources • Partner with enterprise architecture, infrastructure, security, and application teams to ensure accurate service mapping and data ownership • Architect scalable CMDB and CSDM solutions that support enterprise operational and business capabilities • Oversee Discovery, Service Mapping, and integration architecture to ensure reliable and automated CI population • Review and approve CMDB-related technical designs, integrations, and data model changes • Ensure compliance with platform governance, audit, security, and data retention requirements • Provide leadership and direction for CMDB operational support, enhancement delivery, and platform optimization efforts • Support platform upgrade planning and validation activities related to CMDB, Discovery, and integrations • Mentor technical teams and provide architectural guidance for CMDB, Discovery, CSDM, and related platform capabilities • Collaborate with platform leadership to prioritize CMDB and CSDM initiatives aligned with organizational goals and operational maturity objectives

🎯 Requirements

• Bachelor's degree or equivalent work experience • 8+ years of ServiceNow experience • Deep expertise in ServiceNow CMDB, Discovery, Service Mapping, and CSDM • Strong understanding of enterprise architecture and IT operations processes • Experience leading CMDB governance and maturity programs • Strong technical architecture and integration design experience • Ability to lead cross-functional initiatives and influence enterprise stakeholders • Experience defining operational standards, KPIs, and platform governance processes • Strong leadership, communication, and organizational skills • Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

🏖️ Benefits

• 401(k) plan with a generous company match and automatic retirement contribution • Comprehensive medical, prescription drug, dental, and vision coverage • Three weeks of paid vacation • Paid company holidays • Paid sick leave • Employee assistance and wellness incentive programs • Life insurance and disability coverage • Voluntary benefits, including options for legal, pet, home, and auto insurance • Generous birth/adoption and parental leave benefits, as well as adoption assistance • Tuition reimbursement program • Spot performance bonus opportunities