Associate Director, Infrastructure & Operations

🔥 1 hour ago

🏖️ New Jersey, Maryland – Remote

🏖️ New Jersey – Remote 🦀 Maryland – Remote

💵 $169.2k - $253k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Otsuka Pharmaceutical Companies (U.S.)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

Pharmaceuticals • Healthcare • Biotechnology

Otsuka Pharmaceutical Companies (U. S. ) is a prominent player in the pharmaceutical manufacturing industry, dedicated to creating innovative products for better health worldwide. The company comprises two main entities: Otsuka America Pharmaceutical, Inc. (OAPI), which is focused on commercializing Otsuka-discovered and in-licensed products in North America, and Otsuka Pharmaceutical Development & Commercialization, Inc. (OPDC), which specializes in the clinical development and global registration of innovative healthcare solutions, particularly in the field of neuroscience.

📋 Description

• Build and run the horizontal delivery and service management engine of the Infrastructure and Operations function • Partner with IT Business Partners, Platform and Service Leads, EPMO, Finance, Enterprise Architecture, Information Security, Testing and Validation, and business-aligned Solution Delivery Partners to convert enterprise demand into prioritized infrastructure, enabling capabilities, and workplace services • Coordinate end-to-end delivery activities for assigned platforms and services from strategy and demand intake through roadmap planning, delivery, release, operations, continuous improvement, and retirement • Support adoption of Lean-Agile, SDLC, and delivery management practices across Infrastructure and Operations teams • Establish capacity-versus-demand and dependency management practices balancing speed to value, operational risk, cybersecurity, resilience, and regulated-environment discipline • Ensure service introduction, release management, and change-and-adoption discipline, including operational readiness, SLAs/OLAs, support models, CMDB and asset data, runbooks, monitoring, capacity, continuity, security, training, documentation, and backout plans • Coordinate roadmap dependencies, delivery timelines, sequencing, shared capabilities, and operating-model implications • Coordinate cross-functional teams and stakeholders, including delivery managers, platform leads, product managers, service leads, service managers, engineers, architects, and supplier teams • Prepare and communicate delivery status, risks, dependencies, and recommendations to senior leadership and governance forums • Partner with security, testing and validation, quality, and compliance teams to meet GxP, validation, privacy, security, records-management, and audit requirements • Coordinate delivery across Hybrid Cloud Services, Digital Workplace, Enterprise Service Management, cloud and on-premises infrastructure, platform engineering, hosting, compute, storage, backup, recovery, networks, endpoint platforms, collaboration services, identity-enabled workplace experiences, ITSM, CMDB, asset/configuration management, knowledge management, and service reporting • Ensure cross-platform initiatives are executed as integrated services with dependencies, milestones, acceptance criteria, ownership, and measurable outcomes • Coordinate globally distributed teams and employees, contractors, vendors, and managed service providers • Establish, improve, and operate I&O demand management, ensuring needs are captured, qualified, prioritized, sequenced, and mapped to capacity • Participate in platform finance and budgeting, forecasting, tracking, and variance analysis • Facilitate quarterly roadmap planning across Hybrid Cloud Services, Digital Workplace, and Enterprise Service Management • Translate roadmaps into project and delivery plans with scope, outcomes, dependencies, estimates, milestones, funding, resources, and accountable owners • Drive work estimation, project scoping, capacity and resource planning, prioritization, credible commitments, and trade-off analysis • Provide guidance, coaching, and training to colleagues

🎯 Requirements

• 7–10 years of progressive IT experience • 3–5 years leading infrastructure, operations, service management, or technology delivery initiatives • Broad experience delivering and operating enterprise infrastructure and end-user technology services across cloud and data center platforms, networks, workplace technologies, ITSM/ESM, automation, observability, resilience, and managed services • Track record working in a highly regulated environment with a disciplined ITIL-based service design and service delivery approach • Strong track record delivering initiatives using Lean-Agile, SDLC, Scrum, Kanban, or SAFe practices across globally distributed platform, product, and service teams • Experience participating in or facilitating quarterly planning, platform roadmap development, portfolio prioritization, dependency management, and enterprise-scale delivery planning • Hands-on experience with IT Service Design, Service Introduction, and operational readiness • Demonstrated success in demand management, work estimation, project scoping, capacity planning, prioritization, and senior stakeholder management • Project and program budget planning and management experience • Excellent communication and influencing skills for technical, business, and executive audiences • Experience leading cross-functional initiatives and managing stakeholder relationships at all organizational levels • Strong analytical and systematic problem-solving abilities • Experience in regulated or GxP environments preferred • Ability to lead through influence across delivery, platform, product, service, engineering, architecture, and supplier teams without direct reporting authority • Experience working with globally distributed business and IT teams, especially in Japan, EU, and India • Up to 15–20% travel required based on business needs • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required • Master's degree and listed professional certifications preferred or advantageous

🏖️ Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage • Company-provided basic life insurance • Accidental death and dismemberment insurance • Short-term and long-term disability insurance • Tuition reimbursement • Student loan assistance • Generous 401(k) match • Flexible time off • Paid holidays • Paid leave programs • Other company-provided benefits • Incentive opportunity

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