Forward Deployed Engineer – Onboarding Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Serve as the primary point of contact for customers through onboarding and implementation • Deliver implementations on time and keep customer teams operational against agreed milestones • Own delivery of Outreach AI Agents, including Research, Revenue, Personalization, Deal, and Meeting Prep, from configuration and prompt engineering through adoption • Manage project stakeholders, budgets, margins, risks, timelines, and customer sign-off • Drive platform and agent adoption during and after go-live • Support existing customers with post-launch services, optimizations, technical audits, and expansions • Identify opportunities for additional services, including Managed Services, and connect customers with appropriate teams • Document and manage customer information to ensure seamless handoffs • Own post-launch customer handoff to Customer Success • Partner with Support, Product, and Engineering to capture and advance customer feedback • Contribute to Professional Services methodologies, assets, programs, and AI-enabled delivery workflows • Track KPIs and adjust quickly to stay on target • Provide strategic guidance on platform best practices, go-to-market strategy, technical configuration, change management, and team engagement

🎯 Requirements

• 3–5 years in professional services, consulting, implementation, or a related customer-facing technical role, ideally in SaaS • Proven track record building trust and client relationships while delivering implementation excellence, educating customers, driving adoption, and managing change • Proactively adopts new AI tools and techniques and brings that expertise into customer conversations • Hands-on experience configuring, tuning, or piloting AI agents, including prompt engineering and agent workflow design • Strong project management skills, including setting expectations, managing risk, and maintaining timelines • Ability to communicate credibly at every level of a customer organization, from administrators to executive leadership • Self-starter comfortable with ambiguity and able to learn complex technical concepts quickly • Ability to break down ambiguous problems into concrete, manageable components • Experience implementing Outreach or a comparable sales engagement, conversation intelligence, or forecasting platform • Knowledge of sales processes such as lead generation, pipeline management, and KPIs • Experience with the software delivery lifecycle or application implementation • Experience with CRM administration, including Salesforce or Dynamics, and integrations • History of improving processes, methodologies, programs, or frameworks

🏖️ Benefits

• Flexible time off • 401k • Medical, dental, and vision coverage for full-time employees and their dependents • Paid parental leave, including options for a paid night nurse and gradual return to work • Infertility/assisted reproductive services benefit • Employee referral bonuses • Snacks and beverages in the office • Fun events • Diversity and inclusion programs and employee resource groups • Incentive compensation • Bonus • Restricted stock units

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