Manager, Solutions Engineering

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $234k - $278k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 32 days.

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Build and manage a high-performing team of Solutions Engineers • Own regional team build-out with sales leader counterparts • Adopt existing open-source go-to-market strategies and develop new strategies as needed • Partner with Customer Experience teams to drive post-sale adoption and rollout through professional services, support, training, and customer success • Work with Marketing on community and adoption programs for open-source and commercial/cloud products • Collaborate with Product Management and Engineering to influence the product roadmap based on customer and team feedback • Recruit, ramp, mentor, coach, and manage performance for Presales Solutions Engineers • Balance field responsibilities with team leadership using a player/coach approach • Provide executive sponsorship for key regional accounts and serve as a thought leader • Own regional planning, actions, and outcomes • Partner with Sales leadership on funnel programs, marketing initiatives, and community/company events • Develop customer adoption programs and collateral • Ensure customer requirements are addressed through Product Management and Engineering partnerships • Report on quarterly team cadence supporting discovery, demonstrations, stakeholder interviews, workshops, technical validation, POVs, and Mutual Account Plans • Own the team’s pipeline-generation plan and help build pipeline for new-logo targets

🎯 Requirements

• Located on the East Coast • 5+ years in the high tech industry in roles such as Developer, Sales Engineer/Architect, Manager, etc. • Direct experience mentoring, developing people, and managing performance over time • Experience in Open Source selling or Cloud-first/Product-led sales go-to-market motion is a plus • Direct experience implementing and/or executing a formal sales methodology, Command of the Message, or qualification frameworks like MEDDPICC • Direct experience selling monitoring, data, or visualization products • Direct experience in DevOps, including IaC, CI/CD, or GitHub Actions, is a plus • Proven ability to own a book of business and direct personal and team work to exceed quarterly targets • Proven ability to work with sales leader counterparts

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work and global culture • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to innovate • Empowered, high-trust teams • Approachable leadership

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