Principal Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Own and lead enterprise-level strategic engagements with Outreach's most highly strategic customers • Advise executive customer leadership and internal stakeholders across Product, Engineering, GTM, and Supportability • Define and drive systemic customer success initiatives and transformational programs with measurable business impact • Establish TAM engagement models, customer success frameworks, operational standards, and scalable best practices • Serve as the voice of the customer, influencing product direction, roadmap prioritization, and operational strategy • Lead cross-functional initiatives to drive platform evolution and customer outcomes at scale • Advise senior leadership on customer strategy, operational priorities, and systemic risk reduction • Champion AI adoption and innovation across the TAM organization • Develop scalable frameworks for customer engagement, operational excellence, and risk management • Act as a thought leader and change agent across complex, cross-functional challenges • Shape TAM strategy, standards, and organizational direction • Act as a trusted advisor internally and externally on critical customer matters

🎯 Requirements

• 12+ years in Principal Technical Account Management, Enterprise Program Management, Principal Solutions Consulting, Support Leadership, or related strategic technical roles • Proven track record managing highly strategic enterprise customers or large-scale programs with significant organizational impact • Recognized expertise in complex customer environments, integrations, and operational strategy at scale • Demonstrated influence across Product, Engineering, GTM, and leadership teams without formal authority • Experience building scalable frameworks, processes, strategies, or organizational programs • Strong strategic thinking, executive presence, and organizational leadership • Expert-level proficiency across platform architecture, integrations, enterprise environments, customer engagement strategy, and operational workflows • Recognized technical authority within the TAM organization and across cross-functional teams • Ability to influence technical standards, scalability approaches, and TAM engagement models • Deep proficiency in CRM platforms (Salesforce and Dynamics preferred), SSO, TCP/IP, VOIP systems (Twilio preferred), REST APIs, and Sales engagement platforms • Server Operating Systems or experience as a Network or Systems Admin preferred • Fully autonomous in setting priorities and strategic direction • Ability to make strategic decisions in high-stakes and ambiguous situations • Ability to define risk management approaches and anticipate systemic risks • Exceptional executive communication skills • Experience with advanced AI adoption, automation strategy, and predictive analytics

🏖️ Benefits

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups