Sales Support Administrator

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 25%

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Logo of Outsourcey

Outsourcey

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Manage and respond to all inbound sales enquiries received via email, website, and other online channels • Qualify inbound enquiries and identify customer requirements, opportunity value, urgency, and next steps • Escalate high-value or strategic sales opportunities to the appropriate onshore sales resource for follow-up • Independently respond to and manage standard sales enquiries using approved information, pricing, and processes • Draft, prepare, and coordinate sales proposals, quotations, presentations, and supporting documentation • Maintain accurate customer, lead, and opportunity information within the CRM and ensure the sales pipeline remains up to date • Track outstanding enquiries and proposals, coordinating follow-ups to ensure opportunities continue progressing • Provide broader sales administration support, including reporting, documentation, internal coordination, and general support to the onshore sales team

🎯 Requirements

• Minimum 2.5 years' of previous experience in sales support, sales administration, customer service, lead management, or a similar role • Excellent written and verbal English communication skills • Strong business writing skills with the ability to draft professional customer responses and proposals • Experience managing a high volume of email and online enquiries • Strong attention to detail and organisational skills • Confidence identifying and prioritising commercially valuable opportunities • Experience using CRM platforms and maintaining accurate sales pipeline data • Strong Microsoft Office or Google Workspace skills, particularly Word/Docs, Excel/Sheets, and PowerPoint/Slides • Ability to work independently while collaborating closely with an onshore sales team • A proactive mindset with a strong focus on responsiveness, customer experience, and follow-through

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities

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