Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $118k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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OutSystems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

OutSystems is a software company that provides a low-code application development platform. It allows organizations to develop, deploy, and manage enterprise-grade applications with minimal coding effort. By simplifying the process of application development, OutSystems helps businesses accelerate their digital transformation and improve productivity.

📋 Description

• Manage a list of strategic customers and important initiatives • Provide customers with business, technical, and product knowledge • Develop and execute success plans to drive customer outcomes • Educate customers on existing and new product features and functionality • Work with Customer Success leadership to define and execute account-management best practices • Assist OutSystems teams supporting customers’ digitalization journeys • Work with Account Executives and Customer Success Engineers to identify and nurture renewal and growth opportunities through closure • Act as the Voice of the Customer and communicate customer-success factors • Establish regular customer communications, including QBRs and executive meetings • Provide product feedback and recommendations to Product Management • Travel as needed to meet customers in person • Increase customer penetration and OutSystems executive visibility • Drive innovation and impact across customers, team, and company • Retain and grow revenue within the existing customer base • Increase executive visibility, customer health scores, and NPS • Create OutSystems advocates among customers

🎯 Requirements

• 5+ years’ experience in a customer-facing role • Experience in Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services • Experience with large enterprise customers in a SaaS revenue model • Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts • Experience working with a technical customer base and corporate IT projects and processes • Proven ability to lead people internally and externally to drive outcomes • Highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue • Ability to work across geographies and cultures • Bachelor’s Degree (or equivalent) or higher

🏖️ Benefits

• Professional Development Fund • Internal Mobility Program • Real growth opportunities • Structured development programs • Inclusive culture • Equal opportunity employment