Business Process Consultant – ServiceNow

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $110.4k - $165.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Serve as the single point of contact and first escalation point for assigned clients • Build trusted-advisor relationships with client sponsors, IT leaders, and operational stakeholders • Track progress against client goals, statements of work, and success criteria • Demonstrate value delivered each sprint • Identify and resolve risks, issues, and dependencies • Identify opportunities to expand adoption and recommend next-phase work • Deliver weekly status reports covering progress, stories, upcoming work, risks, and decisions • Send sprint previews before each sprint • Publish release notes at sprint completion • Lead discovery sessions and process workshops • Advise clients on ServiceNow and ITIL best practices, favoring out-of-box capability • Partner with developers and architects to align solutions with processes and the platform • Support user acceptance testing, organizational change, and adoption planning • Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives • Prioritize client backlogs based on business value • Maintain RAID logs, decisions, scope changes, and engagement records • Contribute to Ovation playbooks, reporting templates, and the managed-services operating model • Lead a portfolio of typically 3–6 concurrent healthcare clients

🎯 Requirements

• 5+ years in IT consulting, business process consulting, or client-facing delivery roles • 5+ years working on the ServiceNow platform in an implementation, consulting, or platform-owner capacity • Hands-on experience with ITSM processes, including Incident, Request, Problem, Change, and Knowledge • Proven experience leading discovery and process workshops and writing user stories with acceptance criteria • Experience delivering in Agile/Scrum, including sprint planning, reviews, and backlog management • Track record of producing clear status reports and executive-ready client communications • Ability to manage multiple clients at once and keep commitments on schedule • Excellent written and verbal communication, facilitation, and stakeholder management skills • ServiceNow Certified System Administrator (CSA) • Experience in healthcare, health systems, or other regulated environments, including awareness of HIPAA considerations • Prior work at a ServiceNow partner, ServiceNow Expert Services, or a managed-services provider • Exposure to additional ServiceNow products such as CSM, HRSD, ITAM, SPM, or ITOM • ITIL 4 Foundation or higher • Certified ScrumMaster (CSM), PSM I, or Certified Scrum Product Owner (CSPO) • Experience building reports and dashboards in ServiceNow to show value and adoption • Reliable high-speed internet connection • Stable Wi-Fi with sufficient bandwidth for video conferencing, cloud-based tools, and online work • HIPAA-compliant work environment with a secure workspace, no public Wi-Fi unless connected through a secure company-provided VPN, and compliance with applicable HIPAA regulations

🏖️ Benefits

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage • HSA with employer contributions • Flexible spending accounts for health care • Dependent care accounts • Wellness platform with premium incentives • Employee assistance support • Voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance • Flexible paid time off offerings • Company paid holidays • 401(k) plan with discretionary employer match opportunities • Professional development opportunities • Company issued equipment