Senior Director of Business Operations

Job not on LinkedIn

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $225k - $270k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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People.ai

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

People. ai is a company that revolutionizes revenue strategies using artificial intelligence (AI). They offer a comprehensive solution, SalesAI, which integrates generative AI to automate tasks, assess account health, and provide coaching recommendations. Their platform enhances customer relationship management (CRM) through automated data capture and analysis, making sales processes more efficient. People. ai serves industries such as high tech, life sciences, and telecommunications, aiming to optimize go-to-market (GTM) strategies and improve revenue outcomes for sales, revenue operations, enablement, and marketing teams.

📋 Description

• Build the operating system behind Backstory’s growth • Own GTM metrics, systems, cadences, and commercial operations • Consolidate comp design, territory and quota planning, pricing approvals, lead routing, and CRM administration • Define the GTM data model, funnel stages, and metric definitions across Sales, CS, Partnerships, and Finance • Connect product usage and billing data to the revenue stack • Govern CRM fields and data quality through automation and standards • Design and run forecasting for a consumption-based, land-and-expand model • Present quarterly results and forward guidance to the Executive Leadership Team • Provide ELT members with analysis, forecasts, and materials • Run forecast reviews, pipeline inspections, and business reviews • Build AI-driven reporting, automated briefings, pipeline intelligence, and self-serve analytics • Make build, buy, or connect decisions for GTM data and tooling • Develop adoption-based churn and expansion signals and incorporate them into forecasts • Design compensation plans for Sales, CS, and Partnerships • Lead territory, quota, capacity, CPQ, pricing approval, lead routing, and CRM operations • Run Backstory’s GTM on Backstory and document results for customer and prospect conversations • Engage with customers and the market as a practitioner of the platform

🎯 Requirements

• Builder instinct; experience building functions, systems, or processes from scratch • Experience leading a small team while staying close to the work • Deep understanding of the AI tooling landscape • Experience deploying LLMs and AI tools in operational workflows • Experience making AI tooling and infrastructure decisions • Experience supporting change management for AI adoption • Experience running GTM operations through a business model change, ideally consumption-based, land-and-expand, or channel-augmented • Understanding of GTM data structures and flows across CRM, warehouse, and AI layers • Deep ARR forecasting knowledge, including inputs, calculations, reconciliation, and confidence assessment • Hands-on experience with comp design, territory and quota planning, CPQ and pricing approvals, lead routing, and CRM administration • Fluency in SaaS metrics including ARR, GRR, NDR, CAC, pipeline coverage, capacity, and productivity • Working knowledge of SQL, dbt, or BI tools • Executive presence and ability to present difficult conclusions to the ELT • Typically 10+ years in revenue operations, GTM operations, or GTM strategy at a growth-stage B2B SaaS company, including leading a team • Nice to have: Chief of Staff or CEO-adjacent experience • Nice to have: Channel and partnership operations experience • Nice to have: Usage- or consumption-based pricing experience

🏖️ Benefits

• Commissions or bonus programs (target included in OTE) • Equity • Benefits • Accommodations throughout the hiring process