Business Process Manager II

🔥 1 minute ago

🏖️ New Jersey – Remote

infoinfo

💵 $91k - $136.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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Logo of TD

TD

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Partner with supported business lines using bank operations knowledge and skills • Analyze business processes and procedures to identify process improvement opportunities and increase operational efficiency • Facilitate documentation of processes and controls • Serve as subject matter expert on assigned units' functions and processes • Define, design, and support process improvement initiatives across multifunctional areas • Partner with IT, Ops Innovation and Excellence, Risk Management, and other teams to deliver process improvements • Challenge existing processes and recommend changes • Identify process risks or potential failures and recommend controls • Ensure alignment with customer expectations • Partner with unit managers to provide support • Manage the technology change control process as needed • Work on and occasionally lead special projects • Manage 3–6 medium- to high-complexity processes • Support business strategy, goals, and objectives • Identify and recommend process improvements and automation opportunities • Gather, prioritize, and explain user requirements for projects, process improvements, and systems development • Serve as a consultant providing business and operational process expertise and recommendations • Prioritize and manage own workload and potentially others' workloads to meet timelines • Coordinate with business units, external service providers, and other bank areas on high-risk/high-impact projects and operational processes • Use project management software, tools, templates, and databases to document, track, monitor, and report information • Prepare and complete supporting documentation, including reports, change requests, presentations, invoices, correspondence, tables, charts, and files • Own or assist with issue resolution and escalate issues as appropriate • Execute assigned deliverables within specified parameters as a team member • Keep business leaders and team members informed about project progress and day-to-day activities • Continuously develop knowledge in the assigned area • Lead and manage direct reports through coaching and feedback

🎯 Requirements

• Bachelor's degree • 7+ years of bank operations experience • Strong PC skills, including Microsoft Suite software • Aptitude and training in Lean, Six Sigma, and AOM, with the goal of obtaining some level of certification and expertise • Skilled in research, analysis, problem solving, metrics, and reporting • Ability to identify process gaps and weaknesses • Strong interpersonal and influence skills to enable change without direct control • Ability to prepare and present findings and recommendations methodically • Skilled in time management and driving tasks to completion • Strong verbal and written communication skills • Demonstrated leadership skills • Ability to consult on the largest and most complex projects • Occasional domestic travel • Ability to perform continuous sedentary work, multiple tasks, standard office equipment operation, prolonged concentration, reading, writing, comprehending instructions, and basic arithmetic

🏖️ Benefits

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Domestic travel opportunities • Accommodation support for applicants with disabilities

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