Senior Manager, Business Operations Enablement

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $130.7k - $217.8k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead the strategy, governance, and execution of business enablement capabilities supporting operational consistency, scalability, and organizational effectiveness • Create visibility into operational priorities, risks, resource needs, and performance for informed decision-making • Partner across Value-Based Care Program Management & Operations, Business Readiness, Design & Innovation, Provider Network & Relations, Analytics, Technology, and other stakeholders • Improve business processes, operating models, and organizational readiness • Serve as business owner for CCOP and related operational platforms • Drive automation and workflow improvements to reduce manual effort and improve operational controls • Establish standards for data integrity, reporting quality, and user adoption across operational systems • Develop capacity planning and forecasting capabilities for workload management and resource optimization • Deliver dashboards, reporting, and performance metrics that improve operational outcomes • Identify capacity risks and recommend sustainable-growth solutions • Simplify and standardize processes • Establish documentation, playbooks, and knowledge-sharing practices • Champion continuous improvement, innovation, and operational maturity • Lead, coach, and develop a team responsible for business enablement, operational excellence, analytics, tools, process improvement, and knowledge management • Foster an inclusive, collaborative environment and align team priorities to business objectives

🎯 Requirements

• 7+ years of experience in business operations, operational excellence, business enablement, program management, process improvement, or related disciplines • Experience leading cross-functional initiatives and influencing stakeholders across multiple functions • Experience managing business-owned systems, operational platforms, or enterprise tools • Ability to translate business needs into operational solutions and technology requirements • Strong analytical, problem-solving, organizational, and strategic planning skills • Excellent communication, facilitation, and presentation skills • Experience leading and developing high-performing teams • Home internet through a cable broadband or fiber optic provider with at least 10Mbps download/5Mbps upload if working from home • Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Information Systems, or related field preferred • Experience in healthcare, value-based care, provider operations, network operations, contracting, or clinical operations preferred • Experience with CCOP, workflow platforms, operational databases, or process management tools preferred • Experience with Power BI, SQL, SharePoint, Power Platform, Smartsheet, or similar technologies preferred • Experience building workforce planning, capacity planning, or forecasting models preferred • Lean Six Sigma, Agile, PMP, Prosci, or other operational excellence certification preferred • Experience leading automation, data governance, or digital transformation initiatives preferred

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement for home working