Client Operations Representative

Job not on LinkedIn

🕒 August 19

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $28k - $42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 83 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Manage day-to-day planning, accounts receivable, and issue resolution for assigned clients • Act as the primary point of contact between clients and internal departments • Audit aging accounts and manage follow-ups using Account Summary aging tools • Monitor client collections and placements, identifying and reporting discrepancies • Maintain and quarterly review Wiki documentation for assigned clients • Resolve open and pending incidents and tickets • Complete and review monthly inventory reconciliations • Update CMR tickets with meeting notes, reports, and client process changes • Maintain a contingency plan to meet client service level expectations • Ensure compliance with data collection, reporting, auditing, reconciliations, bad debt reviews, account placements, payment files, and account status audits • Deliver client-specific reports within established timelines • Own customer service issues and client requests through response, resolution, and follow-up • Provide professional service to internal and external customers • Meet deadlines while managing interruptions and shifting priorities • Adhere to HIPAA regulations and safeguard patient information • Perform other duties as assigned

🎯 Requirements

• GED/High School Diploma or equivalent • 2+ years of experience in analytical thinking and problem-solving, with a proven ability to assess situations and develop effective solutions • 3+ years of clerical experience, demonstrating strong organizational, multitasking, and time management skills • 2+ years of experience in a healthcare-related environment or industry; direct experience in healthcare operations or client services preferred • Knowledge of customer service best practices • Knowledge in 10 key by touch typing • Knowledge of client requirements and guidelines • Understanding of billing and recovery cycle • Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA • Working knowledge of Windows-based systems and Microsoft Office products • Minimum typing speed of 35 words per minute • Fluent communication in and understanding of English • Ability to work at a stationary workstation for 8 hours • Ability to use desktop computers or laptops, mouse, and keyboard • Ability to communicate clearly over a telephone system

🏖️ Benefits

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage • HSA with employer contributions • Flexible spending accounts for health care and dependent care accounts • Wellness platform with premium incentives • Employee assistance support • Voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance • Robust and flexible paid time off offerings • Company paid holidays • 401(k) plan with discretionary employer match opportunities • Professional development opportunities • Company issued equipment

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