Client Operations Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Proactively manage aging accounts using Account Summary aging tools and ensure timely follow-ups • Monitor client collections and placements, identify discrepancies, and report them to management and IT • Maintain accurate Wiki documentation for assigned clients and review procedures quarterly • Oversee and resolve open and pending incidents and tickets • Complete and review monthly reconciliations to ensure inventory accuracy • Update CMR tickets with meeting notes, reports, and client process changes • Maintain a contingency plan to meet client service level expectations • Ensure compliance with data collection, reporting, and auditing activities • Deliver client-specific reports within established timelines • Manage customer service issues and client requests through timely response, resolution, and follow-up • Provide exceptional service to internal and external customers • Meet deadlines while managing interruptions and shifting priorities • Adhere to HIPAA regulations and safeguard patient information • Perform other duties as assigned

🎯 Requirements

• GED/High School Diploma or equivalent • 2+ years of experience in analytical thinking and problem-solving • 3+ years of clerical experience • 2+ years of experience in a healthcare-related environment or industry • Knowledge of customer service best practices • Knowledge of 10-key touch typing • Knowledge of client requirements and guidelines • Understanding of billing and recovery cycle • Understanding of legal rules and regulations pertaining to billing, collections, and HIPAA • Working knowledge of Windows-based systems and Microsoft Office products • Minimum typing speed of 35 words per minute • Interpersonal, written, and verbal communication skills • Ability to fluently communicate in and understand English • Ability to multitask, manage time, monitor performance, and communicate clearly • Ability to work at a stationary workstation for 8 hours • Ability to use a desktop computer or laptop, mouse, and keyboard • Ability to communicate clearly over a telephone system

🏖️ Benefits

• 100% remote work • Full-time employment