Customer Service Representative

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Owens & Minor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1882

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 Post-IPO Debt on 2022-03

Logistics • Consulting • Healthcare

Owens & Minor is a global healthcare solutions company that provides essential products and services to support care from the hospital to the home. The company specializes in healthcare logistics, inventory management, supply chain solutions, and infection prevention. It offers logistics solutions to reduce costs and eliminate complexities for both acute and non-acute healthcare settings. Owens & Minor is also involved in consulting, helping improve healthcare supply chains and partnerships. The company is dedicated to empowering healthcare providers and serving patients, manufacturers, and communities with its range of products and services.

📋 Description

• Provide superior customer service to clients and maximize customer satisfaction • Answer incoming inquiries and achieve a high rate of first-contact resolution • Handle, resolve, assign, and escalate customer issues • Follow up on outstanding tasks and proactively communicate updates • Document work and customer communications in case management software • Enter manual orders and record detailed order information • Research and correct order line, UOM, product, and part-number errors • Investigate shipping and receiving discrepancies with Operations and Inventory Control • Adjust customer order quantities in the ERP system • Research and respond to order ETA requests • Collaborate with suppliers, distribution centers, transportation companies, and internal teams on order status • Populate customer backorder reporting and meet daily service-level requirements • Execute expedites and Inter-Branch Transfer (IBT) requests • Process returns, credits, re-ships, RGAs, call tags, and related fees • Identify problem vendors and supply-disruption root causes • Collaborate with customer service, purchasing support, and finance operations teammates • Serve as the customer service team's main point of contact • Communicate directly with customers and vendors regarding order-management requests • Perform additional duties as directed

🎯 Requirements

• Ability to provide superior customer service using critical thinking skills and provided resources • In-depth knowledge of healthcare-critical and customer-specific needs • Ability to handle order management, product flow, backorder management, and credits • Ability to use case management software and CRM tools • Ability to accurately enter and manage customer orders • Ability to research order status, ETAs, shipping/receiving discrepancies, and supply disruptions • Ability to process credits, re-ships, returns, Return Goods Authorizations (RGAs), and Certificate-of-Destruction documentation • Ability to collaborate with suppliers, distribution centers, transportation companies, Master Data Management (MDM), operations, inventory control, purchasing support, and finance operations • Ability to work within a shared-services environment with matrix reporting lines • Education, experience, and skills may affect compensation

🏖️ Benefits

• Medical, dental, and vision plans start on day one of employment for full-time teammates • Educational assistance for eligible teammates enrolled in an approved, accredited collegiate program • Employer-paid life insurance and disability coverage • Voluntary supplemental life, hospitalization, critical illness, and other insurance programs • Adoption assistance • Fertility benefits • Parental leave • Health Savings Account (HSA) • 401(k) • Sick days and short-term leave • Holidays, vacation days, and personal days • Teammate Assistance Program (TAP) • Calm Health • Cancer Resources Services • Discount programs