Customer Experience Area Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $108.6k - $143.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Lead and develop a team of Customer Service Managers responsible for operational, customer experience, and employee engagement results within an assigned region • Analyze operational data, reporting, and business insights to identify strengths and opportunities, establish priorities, and develop continuous-improvement action plans • Establish and communicate strategic and performance objectives aligned with Contact Center leadership priorities and organizational goals • Validate execution of performance management, coaching, and development routines • Monitor and drive performance against operational and customer experience metrics • Partner with Human Resources and leadership teams on accountability, performance, employee relations, talent development, succession planning, and workforce engagement • Liaise between Contact Center Operations, the Manager of Customer Engagement, and Area Leadership teams by providing performance insights, operational reporting, and action plans • Lead and influence cross-functional initiatives to enhance employee engagement, improve customer experience, and support organizational performance objectives

🎯 Requirements

• Candidates must live and work in the US • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience • 2 years direct call center management experience (in addition to education requirement) • 10% travel as needed • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or federal property access

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • REAL ID or TSA-approved alternative may be obtained for business travel or federal property access