Associate Customer Care Professional, Client Care

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Provide a call experience that does not rely on a script • Own client calls from the first greeting through problem resolution • Build rapport with callers of diverse backgrounds • Assess situations and present potentially complex solutions • Navigate multiple systems while gathering relevant information • Use clear, concise, and positive language with callers • Focus on quality and first-call resolution while minimizing processing time and after-call work • Help clients achieve financial clarity and their desired goals • Participate in structured training, mentoring, regular manager meetings, and monthly coaching • Develop expertise in annuities, health insurance, life insurance, mutual funds, and beneficiary claims • Participate in recruiting/interviewing, focus groups, quality initiatives, and launching new services

🎯 Requirements

• High school diploma or equivalent experience • Customer Service, Financial Services or insurance experience preferred • Experience navigating complex customer interactions from support through to resolution • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment • Bilingual in English and Spanish a plus • Ability to work training hours of 8:00 a.m. – 4:30 p.m. CST, Monday through Friday, starting November 2nd, 2026 • After training, ability to work a full-time schedule between 9:30 a.m. – 6 p.m. CST, Monday through Friday • Private, secure, distraction-free remote work area • Reliable power and hard-wired internet connection via ethernet to router/modem • Internet speed of 30 Mbps download/10 Mbps upload • Ability to pass a criminal background check • Completion of the job skills assessment within 48 hours of receiving the invitation

🏖️ Benefits

• Comprehensive medical, vision, and dental • 401(k) matching up to 6% • Pension plan • 4-weeks of PTO • 12 paid holidays • Up to 20 hours of volunteer time off • Corporate gift matching up to 3:1 • No nights or weekends • Structured and ongoing training • Monthly coaching sessions • Structured career advancement programs • Stretch opportunities • Career Progression program with potential quarterly hourly wage increases • Internal helpline, coaching and mentoring • Comprehensive documentation • Various bonuses, including annual or long-term incentives • Health savings account • Flexible spending account • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • Sick and Safe Time • Paid parental leave • Employee Assistance Program • Well-being benefits