Telecom Observability Engineer

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OXIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

☁️ SaaS

💳 Fintech

Telecommunications • SaaS • Fintech

OXIO is a telecom company offering a cloud-native, programmable Telecom-as-a-Service platform that empowers businesses to launch and manage their own mobile networks. The company's platform, BrandVNO, enables the creation of custom mobile connectivity services without telecom expertise, allowing organizations to integrate these services seamlessly into their existing operations. OXIO provides tools for business intelligence, subscriber management, and personalized customer experiences, targeting retail, fintech, and various enterprise sectors. The company's API-first approach facilitates rapid innovation, cost reduction, and enhanced customer engagement across multiple markets.

📋 Description

• Help grow our telecom team • Work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups • Monitor and properly escalate real-time core network or infrastructure issues that could affect customers • Maintain and improve the OXIO’s network • Provide technical support, fault investigation and troubleshooting of all issues on the network • Ensure that network/application problems are detected and corrected according to agreed KPI and SLA • Design and implement comprehensive observability strategies across distributed systems • Deploy and maintain monitoring solutions using tools like Sevone, Grafana, and CloudPak4AiOPs • Develop automated alerting systems with AI-powered anomaly detection • Create and maintain dashboards for real-time system visibility • Implement distributed tracing and log aggregation solutions • Technical support to NOC engineers to analyze and solve issues • Development of KPIs and other metrics to monitor key aspects in mobile network performance • Development of training material related to KPIs / Dashboards • Ability to troubleshoot, document, and assess proper escalation channel and team or group.

🎯 Requirements

• 10+ years experience working in a telecom environment doing L3 support or similar roles • Expertise in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.) • Strong knowledge of distributed systems and microservices architecture • Basic Python / Linux / Bash knowledge • Experience with cloud platforms (AWS, GCP, Azure) • Understanding of SLO/SLI/SLA concepts • Excellent written and verbal communication skills • Excellent interpersonal skills • Proficient English written and spoken.

🏖️ Benefits

• OXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered. • We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees. • We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. • We are dedicated to providing a work environment free from discrimination and harassment. • We are committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings.