Clinical Outreach Manager

Job not on LinkedIn

🔥 1 hour ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $100k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Pacific Quest

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Pacific Quest is a licensed and accredited residential mental healthcare provider located on Hawaii island, specializing in the treatment of adolescents and young adults aged 13-24. The organization adopts a strengths-based approach, integrating evidence-based clinical modalities, nature-based interventions, and whole-person wellness to help individuals overcome challenges and develop sustainable life skills. With a dedicated team of clinicians and specialists, Pacific Quest focuses on fostering resilience and promoting mental well-being in a safe, nature-connected environment.

📋 Description

• Build and maintain referral relationships with therapeutic programs, RTCs, PHP/IOP programs, hospitals and inpatient units, insurance providers, and outpatient clinicians serving adolescents and young adults • Develop step-down and step-up pathways with partner programs • Maintain a prioritized target list of referral partners and regular contact cadence • Serve as the primary Pacific Quest point of contact for assigned program partners • Conduct in-person and virtual visits, presentations, and activities with partner programs and clinical teams • Represent Pacific Quest at regional and national conferences, provider networking events, and community gatherings • Plan and host outreach events, including provider meetups and on-site tours in Hilo • Educate partners on Pacific Quest’s clinical model, levels of care, medical integration, insurance acceptance, and admissions criteria • Route incoming partner referrals to the admissions team with complete referral information • Prescreen referrals for fit and set accurate expectations with referring professionals • Follow up with referring partners on referral status, admission, progress, and discharge, with appropriate releases • Collaborate with the admissions team to close the loop on every partner referral • Support development of alumni, military/TRICARE, and community referral sources • Maintain relationships with professional associations and provider networks • Log outreach activity, contacts, and referrals in the CRM • Report weekly on outreach activity, referral volume by source, and pipeline status • Share field intelligence on referral trends, competitor programs, and partner needs with leadership • Ensure outreach materials and conversations are accurate and consistent with Pacific Quest’s services and marketing standards • Plan and manage own outreach territory, schedule, and travel with minimal supervision • Work closely with admissions, clinical, and marketing teams to convert relationships into appropriate admissions

🎯 Requirements

• Bachelor’s degree in psychology, social work, communications, or a related field preferred; equivalent outreach or behavioral health experience considered • 3+ years of clinical outreach, business development, or admissions experience in behavioral health preferred, ideally with adolescents or young adults • Established relationships with treatment programs and clinical providers strongly preferred • Working knowledge of levels of care (residential, PHP, IOP, outpatient) and the referral process • Working knowledge of HIPAA and the handling of protected health information • Experience with CRM systems and Google Workspace • Ability to travel frequently, including overnight and air travel • Ability to pass pre-hire and ongoing background checks, fingerprint, and drug screens • Prehire TB and physical clearance required • Stay current on all required company training • Must have a valid driver’s license and maintain proof of personal auto insurance • Monday - Friday availability, with schedule set around partner availability across mainland time zones • May require evenings or weekends for events, conferences, and urgent referrals • Ability to see, hear, speak, and write clearly • Frequent sitting, extended computer and phone use, and driving • Regular air travel • Occasional standing, walking, and lifting up to 25 pounds for event materials • Visits to program sites may include outdoor work on uneven terrain typical of Hawaii landscapes

🏖️ Benefits

• Healthcare including preventative health and wellness benefits • Prescription, dental and vision options • Employee Assistance Program • Paid time off accrual and holiday pay • Parental leave • 401k plan • Prodeals and discounts • Competitive pay • Mission-driven, collaborative, and supportive work environment

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