🔥 13 hours ago
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• Administer and maintain enterprise print governance processes, standards, and approval workflows • Serve as the primary operational liaison for print and fulfillment vendors • Monitor vendor performance, service level agreements, and contractual obligations, escalating issues as needed • Coordinate annual reviews of enterprise print documents with business owners and stakeholders • Evaluate and coordinate new print and fulfillment requests for alignment with governance standards and operational requirements • Maintain the enterprise print inventory, document catalog, and related records • Coordinate document production changes, vendor implementations, and fulfillment enhancements • Analyze print utilization, operational trends, and spending patterns to identify cost-saving opportunities and process improvements • Develop and maintain vendor scorecards, performance metrics, and operational reporting • Promote compliance with enterprise print standards and governance requirements • Assist with enterprise fulfillment projects • Participate in vendor onboarding, implementation, testing, and deployment activities • Support operational reporting, performance monitoring, and continuous improvement initiatives • Develop, maintain, and update standard operating procedures and process documentation • Provide guidance and consultation to business areas regarding print governance standards and processes • Meet department and company performance and attendance expectations • Follow PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information • Perform other duties as assigned
• Minimum of 3 years of experience in print operations, vendor management, document services, healthcare operations, business operations, or a related field • High school diploma or equivalent required • Knowledge of vendor management, supplier performance monitoring, and service level agreement (SLA) administration • Knowledge of print, fulfillment, and document lifecycle operations • Knowledge of enterprise governance processes, policy compliance, and workflow controls • Knowledge of process improvement methodologies and operational efficiency practices • Knowledge of reporting, data analysis, and performance measurement techniques • Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams • Knowledge of project coordination, change management, and cross-functional collaboration practices • Ability to read and comprehend both written and spoken English • Ability to communicate clearly and effectively • Ability to stoop and bend, sit and/or stand for extended periods, perform repetitive typing/sorting/filing motions, and lightly lift and carry files and business materials • Approximately 10% travel required
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