Customer Support Representative

🕒 2 days ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $32.3k - $51.7k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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PacificSource Health Plans

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

⚕️ Healthcare Insurance

💸 Finance

🧘 Wellness

Healthcare Insurance • Finance • Wellness

PacificSource Health Plans is a healthcare provider that offers a range of health insurance solutions, including plans for individuals, families, and employers. Their offerings include Medicare and Medicaid plans, dental coverage, and administrative services for small and large groups. Committed to member care, PacificSource emphasizes customer service and provides various resources for health management, including mental health support and wellness programs.

📋 Description

• Provide excellent customer service primarily by telephone to all PacificSource customers • Assist customers with coverage/claims related questions • Accurately interpret benefits and policy provisions for all PacificSource products • Conduct appropriate research and follow-up for prompt resolution of disputed claims • Work efficiently in a high volume call center while maintaining a professional, positive, and caring demeanor • Document calls in a clear and consistent manner in computer system • Make outbound calls to members as necessary dependent upon current outreach campaign

🎯 Requirements

• One-year medical insurance, other healthcare related field, call center or customer service experience required • CPT/ICD-10 coding preferred • Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred • Proficient computer skills, typing, and 10-key required • Strong written and verbal communication skills

🏖️ Benefits

• Flexible telecommute policy • Medical, vision, and dental insurance • Incentive program • Paid time off and holidays • 401(k) plan • Volunteer opportunities • Tuition reimbursement and training • Life insurance • Options such as a flexible spending account