Document Intake and Mail Operations Specialist

Job not on LinkedIn

🔥 14 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $39.8k - $63.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PacificSource Health Plans

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

PacificSource Health Plans is a healthcare provider that offers a range of health insurance solutions, including plans for individuals, families, and employers. Their offerings include Medicare and Medicaid plans, dental coverage, and administrative services for small and large groups. Committed to member care, PacificSource emphasizes customer service and provides various resources for health management, including mental health support and wellness programs.

📋 Description

• Oversee daily document intake operations to ensure timely and accurate processing of inbound communications • Monitor vendor scanning, imaging, and mail processing services for quality and service level compliance • Manage PO Box administration and inbound mail handling processes • Monitor OCR performance, image quality, indexing accuracy, and document routing effectiveness • Investigate and resolve document intake exceptions, processing issues, and routing discrepancies • Coordinate returned mail activities and resolve delivery or address-related issues • Track document intake service levels and operational performance metrics • Support document indexing, classification, and routing processes for accurate workflow distribution • Develop and maintain operational metrics, reports, and performance dashboards • Identify and recommend process improvements to enhance efficiency, quality, and operational effectiveness • Assist with vendor onboarding, implementation, and operational transition activities • Support workflow documentation and maintenance of standard operating procedures • Participate in quality assurance reviews and process audits • Coordinate issue resolution with business units and operational stakeholders • Meet department and company performance and attendance expectations • Follow PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information • Perform other duties as assigned

🎯 Requirements

• Minimum of 3 years of experience in document management, mail operations, records management, healthcare operations, or related business operations functions • High school diploma or equivalent required • Knowledge of document imaging, scanning, indexing, and records management processes • Knowledge of Optical Character Recognition (OCR) technologies and document capture workflows • Knowledge of mail operations, inbound correspondence processing, and document routing practices • Knowledge of workflow management and document lifecycle processes • Knowledge of quality assurance techniques and operational performance monitoring • Knowledge of reporting, metrics development, and basic data analysis • Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams • Ability to read and comprehend both written and spoken English • Ability to communicate clearly and effectively • Ability to stoop and bend, sit and/or stand for extended periods, and perform repetitive typing, sorting, and filing motions • Ability to lift and carry files and business materials • Approximately 10% travel required