Bilingual Referral Coordinator, Spanish Speaking

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Pair Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pair Team is dedicated to connecting underserved communities with high-quality care. They connect vulnerable patients to local care teams, ensuring access to physical, mental, and social services. Through partnerships with local community organizations, they provide whole-person care, coordination of care, and resources. Their community network includes registered nurses, behavioral health clinicians, and various healthcare providers, aimed at improving outcomes and wellbeing for community members. Focus is given on building trust and providing a holistic approach to patient care, reducing emergency room visits, and engaging previously unengaged patients with primary care providers.

📋 Description

• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments • Schedule PCP, dental, vision, specialist, and transportation appointments for patients • Verify patient insurance eligibility and confirm patient’s in-network PCP • Coordinate Release of Information (ROI) and Authorized Representative (AR) requests • Maintain accurate documentation of communications and referral activities in internal systems • Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences • Contribute to continuous process improvements in referral workflows and scheduling efficiency

🎯 Requirements

• Fluency in English and Spanish • 1+ years of healthcare operations or administrative experience in a fast-paced healthcare environment • Previous experience as a Referral Coordinator, Medical Assistant, or Healthcare Appointment Scheduling experience preferred • Strong organizational skills and attention to detail with experience managing multiple tasks and systems simultaneously • Comfort navigating insurance portals and verifying eligibility or provider information • Excellent written and verbal communication skills, with the ability to maintain professionalism and empathy across all interactions • Proficiency with Google Suite, Slack, and data tools such as Looker or comparable platforms • Reliable, HIPAA-compliant workspace with stable internet connection • A commitment to improving healthcare access for underserved communities • Must be based in the United States and work PST hours • Employment eligibility verification through E-Verify • Passing a pre-employment background check, including criminal history and reference checks; driving records if vehicle use is required

🏖️ Benefits

• Comprehensive health, vision & dental insurance • 401k plan • Flexible vacation policy – take the time you need to recharge • We provide the equipment needed for the role - laptop, monitor, etc. • Monthly $100 work from home expense stipend for your WFH days • Mileage/gas reimbursement for your on-site days, if applicable • Opportunity for rapid career progression with plenty of room for personal growth!