Staff Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Kansas, +2 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🗽 New York – Remote ⚔️ Virginia – Remote

💵 $142.2k - $229.9k / year

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Own Technical Health and overall Technical Account Health across the customer portfolio • Manage a demanding customer load through high-touch technical account management and strategic oversight for enterprise clients • Work with district and regional management across Sales, TAC, and Customer Success to drive customer outcomes and lead Quarterly Business Reviews • Serve as a program manager and deliver training to improve internal teams' and clients' capabilities • Attend engineering status calls to stay aligned on product updates, advocate for customer needs, and track technical resolutions • Assist with Root Cause Analyses to resolve high-priority escalations and improve operational stability • Mentor and train staff in high-level technical account management principles

🎯 Requirements

• 10+ years of experience in Technical Account Management, Customer Success Engineering, Security Operations, or a highly technical customer-facing role • Proven leadership experience mentoring and training teams in high-level technical account management principles and procedures • Strong background in program or project management • Demonstrated ability to design and deliver effective training sessions • Experience coordinating across Customer Success, Engineering, Support/TAC, and technical sales roles • Deep understanding of technical troubleshooting • Experience assisting with Root Cause Analysis (RCAs) • Experience partnering with sales on Quarterly Business Reviews (preferred) • Excellent communication skills and ability to translate complex technical topics to diverse audiences (preferred) • Ability to work under pressure, prioritize tasks, and drive cross-departmental collaboration (preferred) • Applicants must not require immigration sponsorship; the company will not sponsor work visas

🏖️ Benefits

• Restricted stock units may be included • Bonus may be included • Employee benefits are available (specific benefits not listed)

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