Product Operations Engineer

🔥 14 hours ago

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 0%

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Pansophic Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

Education • B2B

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. The company offers high-quality content, technology, and teaching across various educational models, including online schools, brick-and-mortar schools, and blended learning environments. With operations in the United States, Switzerland, and the Middle East, Pansophic Learning aims to expand technology-based learning globally, optimize blended learning approaches, and utilize technology to enhance educational outcomes while reducing costs. Founded with the goal of advocating for high-quality education solutions, the company seeks to invest in technologies that can improve learning efficacy and accessibility.

📋 Description

• Design, implement, and test software solutions for K-12 schools’ learning environments • Design, implement, and test RESTful web services using NodeJS, Google Apps Script, and Postman • Use AWS services to build, host, and maintain application environments • Maintain source code repositories and branching/merging strategies with Git • Analyze and resolve technical and application problems • Provide analysis and troubleshooting support for production issues and code deployment activities • Contribute to user interface design and development • Collaborate with developers, testers, and product owners • Set up and administer SIS, LMS, and third-party integration systems for existing and new schools • Work with enrollment and development teams on complex data mapping into the learning ecosystem • Coordinate day-to-day system operations • Work with school staff, administrators, and operational teams to diagnose anomalies and ensure timely resolution • Perform routine maintenance and application updates on servers/instances • Coordinate with vendors on maintenance impacts and communicate with affected parties through the Incident/Maintenance team • Work with departments and teams on projects, data requests, automation, and custom reports • Create and maintain documentation and provide training to corporate staff as needed • Support systems during school year-end activities and annual rollovers

🎯 Requirements

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree • Experience administering complex systems/integrations such as Canvas LMS, SIS, and Clever Integrations • Strong technical aptitude to learn new systems, processes, and backend reporting • Experience developing open standards-based solutions, including web services, web applications, and modern user interfaces • Significant, demonstrable experience implementing features across the software development team and development environment • Ability to design, write, edit, modify, and debug code focused on automating manual tasks • Exceptional oral and written communication skills • Understanding of relational databases and proficiency with SQL • Experience with message queue technology and design patterns • 3+ years of experience with NodeJS • 3+ years of experience with JavaScript • Familiarity with AWS services including S3, Lambda, SNS, SQS, EC2, CloudFront, and Redshift • Experience with Amazon Web Services API • Experience with Git version control • Experience with Unix/Linux environment • Experience with ticket tracking and resolution for end users • Ability to pass federal and state criminal background checks (FBI/BCI) • Applicants in California, Colorado, and New York are not eligible for this position

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term disability insurance • Short-term disability insurance • 10 paid holidays annually • Paid Time Off covering sick, vacation, and personal absences • Choice of four health insurance plans with different deductibles and co-insurance levels • Choice of co-pay or High Deductible Health Plans