Senior Director, Program Operations – Product Enablement

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $104k - $165k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Act as program manager and policy leader for the full Recruitment & Enrollment Solutions portfolio • Design and execute the annual subscription model, including pricing and packaging strategy • Serve as subject-matter expert for enrollment solutions products, features, and subscription mechanics • Manage the annual subscription launch process and operations, including pilots, documentation, training, order opening, eligibility, and incentives • Translate product usage, revenue performance, customer behavior, and operational signals into strategic insights • Monitor adoption, utilization, renewal, and incentive performance • Analyze customer engagement and build cohort analyses • Translate customer behavior patterns into product enhancement recommendations • Direct policy, documentation, and training for pilots, launches, redesigns, and sunsets • Lead portfolio redesign initiatives • Represent customer feedback in product, portfolio, and strategy decisions • Oversee the subscription lifecycle, including purchase flow, eligibility, product access, billing accuracy, and account lock/unlock • Partner with Product on incident response and customer-impacting issue resolution • Establish data delivery standards and clean-file integrity • Improve operational and provisioning workflows • Own governance protecting students, institutions, and enterprise reputation • Collaborate with Legal and Product on eligibility, usage, privacy, consent, terms, and contracts • Monitor regulatory shifts with Legal • Lead the Recruitment & Enrollment Solutions Program & Product Operations team • Manage a team of three overseeing contracting, compliance, billing, customer service, training, product delivery, incident management, and vendor agreements • Set team vision and priorities, track progress, coach team members, and cultivate an inclusive, high-achieving culture

🎯 Requirements

• 8-10+ years’ experience in program management within a SaaS or product organization • Significant experience in Higher Education EdTech • Deep subject-matter expertise in subscription-based product models, including pricing, packaging, and lifecycle management • 3+ years of recent, direct people management experience • Experience in higher education enrollment management, recruitment, and admissions is a strong plus • Strong organizational and prioritization skills • Strong analytical skills, including translating usage, revenue, and customer behavior data into recommendations • Experience with cohort analysis • Experience designing and governing policy, contract, or compliance frameworks • Experience managing complex, cross-functional operational workflows such as billing, provisioning, or order management • Experience managing third-party vendor relationships and contract negotiations • Experience developing training, enablement, and internal or customer-facing communications • Excellent written and verbal communication skills • Experience presenting to senior leadership or executive stakeholders • Proficiency in Salesforce, Microsoft Suite, Zoom, Slack, Jira, and Confluence • Strategic and inclusive leadership style • Proven ability to drive performance and growth • Ability to travel 6-8 times a year to College Board offices or on behalf of College Board business • Authorization to work in the United States for any employer • Willingness to experiment with and adopt AI-driven solutions and new digital tools • Passion for expanding educational and career opportunities and mission-driven work • Learner’s mindset and commitment to growth • Drive for impact and excellence • Collaborative and empathetic approach

🏖️ Benefits

• Fully remote option; hybrid option for candidates living near College Board offices (Tuesday and Wednesday in office) • Occasional business travel to meet in person • Meaningful career and supportive team • Comprehensive compensation and benefits package • Fair and competitive compensation • Location-adjusted salaries • Transparent conversations about compensation and benefits