Director, IT

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $166.7k - $232k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Pantheon Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Pantheon Platform is the WebOps platform for managing websites built on Drupal and WordPress. The company focuses on empowering developers, IT professionals, and marketers to develop, test, and release website changes quickly and reliably, thereby enhancing the management of single or multiple websites. With its cloud-native software, Pantheon aims to help organizations create value through efficient website operations.

📋 Description

• Lead the strategic and operational management of Pantheon’s IT function • Develop and execute IT strategy, roadmap, and operating model aligned with business objectives, employee needs, security, and continuity goals • Establish ownership, service boundaries, decision rights, escalation paths, and operating agreements across cross-functional teams • Lead, mentor, and develop the IT support and systems engineering team • Plan team capacity, hiring, succession, and skills development • Oversee IT systems, endpoints, networks, office technology, workplace platforms, and internal IT tooling • Own identity and access, endpoint management, device security, patching, software deployment, asset management, and hardware lifecycle processes • Ensure reliable workplace services, onboarding, transfers, offboarding, access changes, device deployment, and equipment recovery • Own internal IT service management, including intake, triage, incident response, request fulfillment, escalation, knowledge management, reporting, and continual improvement • Establish and monitor service metrics including response time, resolution time, employee satisfaction, backlog health, request quality, and automation rate • Design scalable workflows and use automation and integrations to improve service delivery and controls • Partner with security, GRC, audit, legal, and people teams on security controls, governance, compliance, and audit readiness • Support identity governance, access reviews, role-based access, SSO, SCIM, privileged access, endpoint security, vendor reviews, and risk remediation • Contribute to security investigations, incident response, business continuity, disaster recovery, and operational resilience planning • Manage vendors, renewals, licensing, procurement, implementations, escalations, and the IT budget • Lead complex IT programs from problem definition through implementation, adoption, measurement, and operational handoff • Represent IT priorities, risks, decisions, and tradeoffs in executive and cross-functional forums • Act as a senior escalation point for critical or cross-functional IT issues • Use operational data to identify recurring problems and build durable solutions

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant equivalent experience will also be considered • 10+ years of progressive experience in IT, systems administration, infrastructure, workplace technology, or a related discipline, including at least 3 years in a people-leadership role • Proven experience leading an IT support, systems engineering, workplace technology, or corporate IT function in a distributed or global organization • Proven expertise in IT infrastructure, identity and access management, endpoint management, SaaS administration, systems management, service delivery, and network or workplace technology operations • Strong knowledge of cloud technologies, enterprise applications, ITSM practices, automation, and IT governance frameworks • Experience with modern workplace technologies such as Google Workspace, Slack, Zoom, Okta, Jamf or comparable MDM, Jira or comparable ITSM platforms, and endpoint-security tools • Practical understanding of security, privacy, risk, audit, and compliance expectations, including ISO 27001, SOC 2, PCI DSS, SOX, or comparable standards • Demonstrated ability to lead, coach, and inspire a high-performing distributed team • Experience managing budgets, vendors, renewals, licensing, procurement, technology contracts, and total cost of ownership • Experience delivering cross-functional programs, managing competing priorities, and establishing clear ownership and accountability • Exceptional problem-solving, decision-making, written, verbal, and executive communication skills • Strong judgment when balancing employee experience, operational efficiency, security, privacy, governance, and cost • Visa Sponsorship is not available at this time

🏖️ Benefits

• Industry competitive compensation and equity plan • Flexible time off, sick days, and 13 paid holidays • Comprehensive medical insurance including Health, Dental and Vision • Paid parental leave (plus fertility, adoption and other family planning benefits) • In-office workspace (San Francisco & Chicago) • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development • Events and activities both team-based and company wide that inspire, educate and cultivate

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