Revenue Operations Manager – Support & Services

🕒 June 22

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Pantheon Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Pantheon Platform is the WebOps platform for managing websites built on Drupal and WordPress. The company focuses on empowering developers, IT professionals, and marketers to develop, test, and release website changes quickly and reliably, thereby enhancing the management of single or multiple websites. With its cloud-native software, Pantheon aims to help organizations create value through efficient website operations.

📋 Description

• Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation • Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams • Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends • Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities • Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience • Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows • Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows • Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle

🎯 Requirements

• 6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment • Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations • Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans • Ability to synthesize complex data into clear recommendations and business narratives • Excellent project management skills with experience driving cross-functional initiatives • Strategic thinker who can balance long-term planning with hands-on execution • A hands-on ownership mindset

🏖️ Benefits

• Industry competitive compensation and equity plan • Flexible time off, sick days, and 13 paid holidays • Comprehensive medical insurance including Health, Dental, and Vision • Paid parental leave (plus fertility, adoption, and other family planning benefits) • In-office workspace • Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development • Events and activities both team-based and company-wide that inspire, educate, and cultivate