Technical Writer

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Pantheon Platform

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501 - 1000 employees

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT, and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

📋 Description

• Write technical documentation based on the behavior of the Pantheon platform. • Review documentation written by others. • Act as a maintainer of our Documentation GitHub repository including periodically auditing all documentation. • Set a positive example for how to write and review documentation so that those tasks scale to other co-workers. • Collaborate with Product Managers to ensure changes to the platform are appropriately documented. • Coordinate efforts with Marketing and Customer Success so that customer communications are coherent and intentional at high levels of information architecture and granular levels like descriptions of individual features.

🎯 Requirements

• 3+ years of technical writing experience, ideally through systems involving Markdown. • Hands-on experience with website operations, ideally related to WordPress, Drupal, or Next.js • Proficiency in basic developer tooling like Git. • Experience with continuous delivery and agile workflows. • Experience with remote-first online collaboration tools like GitHub, Slack, and Jira.

🏖️ Benefits

• Industry competitive compensation and equity plan • Flexible time off, sick days, and 13 paid holidays • Comprehensive medical insurance including Health, Dental and Vision • Paid parental leave (plus fertility, adoption and other family planning benefits) • In-office workspace (San Francisco & Chicago) • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development • Events and activities both team-based and company wide that inspire, educate and cultivate