Customer Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

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• Just posted.
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Parkade

WebsiteLinkedInAll Job Openings

1 - 10 employees

📦 Logistics

💼 Consulting

🏨 Hospitality

Logistics • Consulting • Hospitality

Parkade is a company that offers comprehensive parking management software designed for multi-family residences, office buildings, condos, truck lots, hotels, and more. Their software features tenant and visitor parking management, gate and PMS integration, automated enforcement, and revenue management. Parkade enables property managers to optimize parking space usage, increase revenue, streamline operations, and improve security through automated processes and digital systems. By providing reliable, reservable parking and integration with existing property management systems, Parkade helps properties manage both short-term and long-term parking needs efficiently. Their platform also supports increased revenue through public parking rentals and smart pricing strategies.

📋 Description

• Ensure customer SLAs are met through solid customer support • Assist the operations team in keeping existing properties satisfied • Help make new customer onboarding experiences smooth • Identify problems and suggest and implement solutions • Make decisions independently and report issues up the chain as needed • Enforce parking rules when necessary and contact towing services • Understand every aspect of the Parkade product • Understand Parkade’s customers and their current and future needs • Share responsibility for customer support with the Operations team • Ensure building operations processes run smoothly and suggest improvements • Onboard new customers and solve existing customers’ problems • Expand Parkade’s footprint through operational ingenuity

🎯 Requirements

• Experience in customer support for a software company, preferably in a startup or fast-paced environment • Comfortable and familiar using AI in daily work • Experience in high-volume email-based support • Strong understanding of customer support tools such as Front, Zendesk, and Intercom • Comfortable learning new systems and integrating them into daily work • Responsible, accountable, and high work ethic • Ability to work independently, multitask, and prioritize effectively • Fluent in written English • Clear communication with customers and teammates with minimal grammatical or spelling errors • Self-starter attitude • Flexibility to work weekends, nights, or early mornings • Bonus: Experience in an operations role • Bonus: Experience in property management • Bonus: Fluency in Spanish

🏖️ Benefits

• Medical, dental, and vision coverage for full-time employees • PTO for full-time employees • Monthly cell phone stipend • One-time home-office allowance • Company laptop

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