Product Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 43 days.
• No salary listed.

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Tekmetric

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🤝 B2B

💰 Venture Round on 2022-03

Automotive • B2B

Tekmetric is a management software designed specifically for auto repair shops. It enables businesses to create customer profiles, schedule appointments, perform digital vehicle inspections, upload photos, build repair orders with labor guides, manage inventory, track parts, and monitor job workflows. The software allows shops to set custom labor rates and fees, communicate with customers via texts and emails, and measure job profitability. By leveraging data, Tekmetric helps auto repair shops of all sizes enhance their efficiency, productivity, and profitability.

📋 Description

• Handle customer questions by phone, chat, and email • Identify issues and guide customers toward effective solutions • Provide empathetic, transparent customer support • Document bugs and collaborate with the development team on fixes and product improvements • Update tickets, account details, and communication logs • Maintain knowledge of product features, industry trends, and customer service best practices • Gather customer feedback to improve service and product experience • Meet or exceed performance goals • Support teammates as needed • Develop in customer success with opportunities for career progression

🎯 Requirements

• Minimum 1 year of experience in a customer-facing role across any industry • High empathy, energy, and customer-centric personality • Technical curiosity, strong organization, and excellent verbal and written communication skills • Familiarity with basic financial and accounting concepts • General business mindset • Strong empathy for customers and passion for growth • Interpersonal skills and problem-solving mentality • Energy, drive, enthusiasm, initiative, commitment, integrity, and professionalism • Ability to quickly build rapport with customers • Self-starter attitude, organizational skills, and attention to detail • Ability to quickly learn and navigate new software and tools • Background in team sports, college athletics, or other high-performance team settings is a plus • Ability to balance independent work with a strong presence during in-person collaboration days • Candidates based on the East Coast to support specific working hours

🏖️ Benefits

• Remote work flexibility • Competitive base salaries • Flexible PTO with no set number of days • Paid maternity, parental bonding, and medical leave • Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage receives 50% cost coverage • Free confidential counseling through BetterHelp • 401(k) plan with 100% employer match on contributions up to 6% • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Life and Accidental Death & Dismemberment (AD&D) Insurance • Up to $60/month toward fitness, mental health, or wellness expenses • $300 home office setup bonus after one year of employment • Support for continuing education • Team and company-wide offsites several times a year, with attendance fully supported

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