Account Manager

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Serve as a trusted advisor to strategic retail customers • Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations • Serve as the primary point of contact and owner for assigned customer relationships • Champion customer goals internally and align Product, Engineering, Customer Success, Delivery, and Operations teams • Deliver data-driven insights and recommendations supporting customer objectives • Translate platform capabilities into practical solutions for business challenges • Identify opportunities to strengthen customer engagement programs and enhance performance • Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews • Coordinate communication across internal and external stakeholders • Monitor progress against customer initiatives and strategic priorities • Surface customer feedback, market insights, and emerging needs to influence product enhancements • Develop expertise in the PAR Retail platform and customer engagement ecosystem • Educate customers on platform best practices and innovative uses • Leverage AI-powered tools to uncover insights, enhance analysis, streamline reporting, and deliver recommendations

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 3–5 years of experience in account management or customer success • Experience within technology, software, SaaS, or related industries is a plus, but not a prerequisite • Interest in customer engagement, customer experience, loyalty, or digital program strategy • Ability to build trust quickly and develop authentic, long-lasting customer relationships • Ability to communicate with confidence and clarity across diverse audiences and stakeholder groups • Ability to collaborate across Product, Engineering, Delivery, Customer Success, and Operations teams • Ability to balance attention to detail with driving progress and prioritizing competing demands • Ability to identify risks, obstacles, and opportunities proactively • Solutions-oriented and adaptable approach to challenges • Ability to facilitate discussions, deliver presentations, and influence decision-making • Ability to work effectively in a remote-first environment with high accountability • Willingness to travel up to 25% as business needs require • Legal authorization to work in the U.S.

🏖️ Benefits

• $10K commission • Remote work arrangement • Equal employment opportunities • Reasonable accommodations for individuals with disabilities