Guest Engagement Strategist

🔥 10 minutes ago

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Act as a strategic advisor to PAR’s restaurant brand customers and internal teams • Own loyalty program and campaign strategy optimization engagements for small and mid-size restaurant brands • Support complex loyalty program designs and restructures by leading analysis workstreams and contributing recommendations • Contribute to strategy sessions defining target KPIs, business rules, and program health measures • Monitor program performance, analyze guest behavior and segmentation, and identify opportunities to improve engagement, retention, and ROI • Track market trends in guest engagement and loyalty • Build knowledge of how Punchh integrates with POS systems, online ordering providers, payments, ESPs, CDPs, and third-party apps • Explain how technology-stack capabilities and constraints affect guest experience and loyalty strategy • Develop automated and targeted marketing campaigns across loyalty, CRM, and SMS channels • Recommend improvements to segmentation, targeting, and testing • Partner with Managed Services to ensure campaign execution achieves client objectives • Support Managed Services, Loyalty Program Restructures, and Customer Success with analysis and advisory work • Participate in customer sales and renewal efforts as a strategic advisor and subject matter expert • Work with Implementation teams during program launches and restructures • Use Excel, Tableau, and business intelligence tools to analyze performance, model financial impacts, and identify growth opportunities • Build and present executive-ready presentations communicating research findings, performance analysis, and recommendations • Use AI tools while protecting client data and PAR’s proprietary methods • Improve team playbooks, frameworks, and consulting resources • Contribute to internal training and knowledge sharing • Develop advisory and technical skills with coaching from senior team members

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • 2+ years in customer experience, loyalty, CRM, or digital marketing strategy • Exposure to loyalty or CRM programs for restaurant or other consumer brands • Hands-on experience with campaign management, including major CRM/ESP platforms such as Salesforce, Braze, and Klaviyo • Experience with consumer segmentation and performance analysis • Comfort learning technical concepts, including integrations, data flows, and platform configuration, and explaining them to non-technical audiences • Understanding of fundamental financial and accounting concepts and comfort using financial terminology • Enthusiasm for using AI tools, with discipline to check outputs against personal analysis • Demonstrated success collaborating across functions and working directly with clients or business partners • Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook • Excel skills in analysis, modeling, and reporting • PowerPoint skills in building polished, professional presentations • Strong organizational and multitasking skills • Strong presentation and communication skills • Team-player mindset • Coachability and eagerness to grow • Prior consulting or agency background • Familiarity with loyalty software platforms such as Punchh, Paytronix, and Session M • Familiarity with CRM/ESP/SMS platforms such as Braze, Klaviyo, and Attentive • Experience with POS, online ordering, CDP, or other marketing technology applications • Tableau, SQL, financial modeling, and/or market research skills • Restaurant or hospitality industry experience

🏖️ Benefits

• Base salary range of $85K–$100K • Eligible for additional compensation, including a bonus, commission and/or equity, as applicable • Remote work arrangement • Reasonable accommodations during the application and employment process