Payments Manager, Merchant Onboarding

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $107k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Own end-to-end merchant onboarding from commercial handover to go-live • Ensure merchants are accurately configured and ready to transact on time • Coordinate across Sales, Underwriting, Compliance, and Product to maintain timelines and resolve escalations • Serve as direct merchant contact during onboarding, communicating status and resolving blockers • Manage account configuration, including processing parameters, settlement structures, gateway provisioning, and reporting setup • Maintain complete documentation and handoff to the post-go-live stabilization team • Use AI tools to streamline communications, automate status tracking, and accelerate configuration workflows • Serve as internal expert on payment gateway operations, merchant acquiring, onboarding compliance, KYC/KYB, card network rules, tokenization, and regulatory standards • Advise Sales and Account Management on commercially attractive and operationally executable deals • Build and maintain onboarding playbooks, process documentation, and training materials • Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement • Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements • Track emerging AI applications in payments and onboarding and recommend adoption • Manage, coach, and develop two onboarding specialists • Build team AI fluency and embed AI tools into daily workflows • Monitor workload, queue health, and SLA adherence; escalate and remove blockers • Conduct regular quality audits for accuracy and compliance readiness

🎯 Requirements

• 4–8 years of experience in payments, payment operations, merchant onboarding, fintech operations, or a related field • Deep working knowledge of payment gateways, merchant acquiring, and processor configurations • Hands-on experience with KYC/KYB processes and payment compliance requirements • Proven ability to manage complex, cross-functional onboarding projects with multiple stakeholders and tight timelines • Experience in restaurant, hospitality, POS, or integrated payments environments strongly preferred • Strong commercial instincts and understanding of onboarding impacts on merchant satisfaction, revenue, and retention • Curiosity and comfort with AI tools; experience applying AI to improve operational workflows is a meaningful plus • Excellent communication skills and comfort engaging with merchants and senior internal stakeholders • Prior experience managing or mentoring a small team • CRM experience, Salesforce preferred; familiarity with onboarding or project management tools a plus • Legal authorization to work in the U.S. or Canada • Must not have restrictive covenant agreements preventing employment at PAR

🏖️ Benefits

• Bonus eligibility • Additional compensation may include commission and/or equity, as applicable • Equal employment opportunities • Reasonable accommodations during the application and employment process